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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

versatile manager eager to contribute comprehensive retail background toward actively supporting the employer in optimizing performance.

 

profile

 

  • respected manager offering over 13 years of solid and progressive retail experience, including expertise within business operations, personnel development and customer service capacities.
  • in depth experience in client-focused industries focused on delivering world class customer service.
  • repeated success guiding sizeable, cross-functional teams in driving record-setting sales operations.
  • proven ability to forge solid relationships with strategic partners and build consensus across multiple organizational levels.
  • adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
  • apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
  • dynamic communication, leadership, troubleshooting, and relationship management skills.

 

professional experience

 

starbucks coffee company                                                                                                  1997-2010

retail district manager, 2007-2010

  • sharp business acumen and experienced in managing a 12-store district, from executing company programs and monitoring financial performance to maintaining the starbucks experience and ensuring customer satisfaction.
  • actively collaborate with store managers to develop strategic action plans to improve store performance.
  • facilitate productive business relationships and job networks to collaborate in issue resolution.
  • work with store manager in a variety of personnel related functions, including maximizing personnel strengths, promoting high performers and fostering team reward system.

store manager, 2001-2007        

  • directed employee team in maintaining the starbucks experience for all new and returning customers.
  • effectively hired, trained and directed staff and actively collaborated in human resource operation functions such as making staffing decisions, evaluating performance and providing guidance/mentoring.
  • consistently ensured delivery of quality customer service vital to sustaining and growing accounts.

assistant store manager, 1997-2001                            

  • facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention.

 

professional education

 

bachelors of science in foodservice management johnson and wales university                       1992

 

associates of occupational science in culinary arts johnson and wales university                    1990

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