Senior Business Analyst eager to contribute exceptional analytical, problem solving,

quality assurance and project management expertise toward supporting a  dynamic organization in optimizing bottom-line performance.

 

 

Talent for supporting organizations in achieving strategic and tactical goals.  Thrive in environments promoting and supporting professional growth. Possess the sound judgment and decisiveness to contribute to company success. Solid background in implementing and enhancing IT solutions which propel business growth, sustainability, and competitiveness for large corporations. Proficiency in project coordination/management, software process improvements, value management, quality assurance, client satisfaction, and delivery management. Advanced understanding of databases and database structure, application architecture, object orientation and modeling, SQL and programming. Consistently ensure executive-ready deliverables (process flows, data models, use case models, user acceptance testing plans/scripts, training documentation, business cases and reports).  Demonstrated strengths in team-building, coaching, training and management.

 

Selected Achievements:

 

         Completed Phase I of OTPP project which reduces immaterial anomalies from 10% to 2%.

         Devised QA reporting process which eliminated configuration management issues at OTPP.

         Championed implementation of cross-departmental automation strategy.

• Chaired OTPP s software process improvement committee.
• In role as Scrum Master, steered two-year-long project which reduced business rule set from 350 rules to 18 rules and bolstered efficiency from 90 to 95%.
• Delivered internal presentation to more than 100 IT, Business, and Executive attendees.
• Initiated and rolled out Agile/Scrum best practices to entire development team involved in two-year project.
• Precisely translated and implemented long-term disability legislation into concentrated business rules.

• Leveraged COGNOS business intelligence and reporting tools to provide stakeholders with a clear view into the quality of corporate data.
• Expeditiously incorporated regulation changes into business rules within three weeks for use throughout enterprise.
• Orchestrated successful reconciliation of five multi-million dollar employer accounts for OTPP.

 

 

Ontario Teachers Pension Plan (OTPP), North York, ON

Senior Business Analyst          (2003 to Present)

         Collaboratively spearhead broad-based projects within scope, budget and timeline parameters, leveraging PMI best practices to drive business value and optimize quality control.

         Identify user requirements, mentor peers and junior analysts, and establish quality best practices and test plans to pinpoint areas of focus for testing.

         Adeptly deliver consultative guidance to senior management regarding technical requirements.

 

Continued

 

 

 

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Professional Experience continued

 

         Lead Quality and Development subcommittees to improve analysis/testing/development processes.

         Build various models to clearly illustrate areas of interest as part of project deliverables.

 

Business Rules Developer        (2001 to 2003)

• Proficiently defined and implemented business rules to assess and cleanse incoming data for distribution throughout business.
• Demonstrated exemplary multi-tasking expertise in facilitating testing of global business rules, coordinating ETL (extract, transfer and load) programs, and creating metrics, KPIs and reports via COGNOS.
• Effectively built, tested and promoted data validation/business rules from LOB to corporate business solutions/best practices.

 

Data Analyst     (2001)

• Employed advanced skills in AS400, Excel, Access to assess and rectify erroneous records.
• Swiftly resolved 98% of erroneous remittance, service and reporting errors.
• Chaired several Project Committee meetings with a focus on adding tangible value to business.

 

MasterBrand Cabinets Inc., Peterborough, ON, 2000 to 2001

Business Analyst

• Heightened customer service to international clients by resourcefully creating comprehensive database for Customer Service department.
• Formulated working model to extract 500G of data from BAAN ERP Manufacturing systems, vital to generating precise and efficient daily and weekly reports.
• Created databases and applications to support and expedite efforts of GUI designers, analysts and management.

 

 

MBA C Ted Rogers School of Management, Ryerson University, Toronto, ON, 2008

Hons. BComm., University of Windsor, Windsor, ON, 2000

Certified Information Systems Auditor (CISA), ISACA.org

Master s Certificate for Business Analysts (MCBA), York University C Schulich School of Management, 2006

 

 

Software & Tools: Microsoft Access, Excel, Project and Visio; Atlassian Suite (Confluence / JIRA / Bamboo); Microsoft Share Point; Cognos v8.4; Endeca; Crystal Reports; Erwin 7.3, Sparx Systems; CaseComplete; SOA Test; Selenium; Fitnesse, HP-Mercury Quick Test Suite; Intalio (BPEL); IBM WBI Modeler/Monitor; IBM WebSphere Business Modeler; WebSphere Process Server; WebSphere Business Monitor; Lumina; SPSS; SAS; DB2, LawsonAP/AR; AS400; SQL Server; HP Quality Centre; enterprise content management; IBM Content Management tools among others.

 

Programming Languages:  SQL (T-SQL and PL-SQL), HTML, XML, Java, VBScript, RPG IV, Smalltalk

 

 

 

 

 

 

 

 

 

Date

 

 

 

Hiring Agent Name

Company

Address

City/Province/Postal Code

 

Dear ______________:

 

Are you seeking a solutions-oriented (INSERT JOB TITLE/POSITION) to support your company in maximizing performance?  I am currently exploring new opportunities, and am interested in joining your team.  To acquaint you with my qualifications, I m submitting my resume for your review.  In advance, thank you for your time and consideration.

 

In addition to an MBA Degree and excellent project leadership experience, I offer outstanding strengths in business analysis and a proven track record of driving IT solutions which streamline business operations and capture cost savings for major organizations. I excel in requirements analysis, team-building and leadership, system analysis, and quality assurance. I also possess first-rate communication skills vital to determining and responding to client and user needs, and fostering highly collaborative business relationships.   

 

As a member of your organization, I will consistently play a large role in achieving and surpassing business goals. I am eager to meet with you to discuss how my qualifications support your current and prospective needs, and welcome the opportunity to interview at your earliest convenience. Please call me anytime at the numbers listed above to schedule a time to meet.

 

Professional regards,

 

 

 

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