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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 ~ (xxx-xxx-xxxx ~ abc@xyz.com

qualifications summary

 

         customer service c blends integrity, innovative thinking, and leadership attributes to ensure first-rate customer satisfaction. optimizes service delivery through decision-making talents, critical thinking skills, and an unwavering drive to excel. excel with little or no supervision.

         team building and motivation c effectively communicates and motivates team members, fostering an atmosphere of teamwork and collaboration with an emphasis on goal attainment.

         competitive drive & strategic thinking c personable, persuasive, and highly respected for business acumen, displaying a positive leadership approach, and consistently surpassing goals.

         product knowledge and expertise c maintains thorough and up-to-date product knowledge, industry trends, and customer requirements.

professional experience

 

booth clerk, 2003 c present

safeway, branch #985, san francisco, california

         compute charges for merchandise or services and transact payments, refunds, and adjustments.

         prepare merchandise for display, or for purchase.

         track the contents of safe and ensure monetary transactions are accurate.

         recommend and provide advice to newly hired employees on a wide variety of products and services.

         answer telephones to provide information and complete requests for money orders.

         greet customers and discuss the type, quality and quantity of merchandise sought for purchase.

         keep records of transactions, and generate reports calculating the number of customers entering an establishment and sales completed.

         demonstrate integrity to mange the "gift card mall" with over 250 partner gift cards as "gift card champion".

         recipient of the presidential gold superior customer service award & silver superior customer service award.

 

free lance computer consulting and repair, 2004 c present

         oversee the performance of home computer systems; train users in the proper use of hardware or software.

         answer user inquiries regarding computer software or hardware operation to resolve problems.

         enter commands and observe system functioning to verify correct operations and detect errors.

         set up equipment for client use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

         install/perform minor repairs to hardware, software, or peripheral equipment, following installation specifications.

         maintain records of communication transactions, problems and remedial actions taken, or installation activities.

         read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

         refer major hardware or software problems or defective products to vendors or technicians for service.

         confer with clients to establish requirements for new systems or modifications.

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education

 

computer science, 2001-2003

san francisco state university, san francisco, california

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technical competencies

 

software: microsoft windows (95 though 7); microsoft word and microsoft excel; built customized installation disk for winxp; configure routers/firewalls for proper network use.

hardware: building computers from scratch (5 years); replacing, installing and setting up various computer components; setting up a small business network.

other proficiencies:: bilingual in english/german; typing, 10-key, wrapping flowers, making arrangements, and writing on cakes

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