yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

versatile professional eager to contribute comprehensive insurance background toward actively supporting the employer in optimizing performance.

profile

 

• entrepreneurial claims agent with 11 years of history surpassing customer and employer expectations in the property and casualty claims field.
• leverage consultative customer service strengths to identify opportunities, nurture relationships and close deals.
• dedicated and tenacious sales expert, with a reputation for consummate professionalism and exemplary ethical standards.
• in depth knowledge of the iso homeowners, personal auto, general liability and business auto policies.
• remain current on the latest trends in the industry, with comprehensive knowledge of financial and insurance products, services and best practices.
• represent a full line of insurance and financial products, serving as a trusted advisor to businesses and individuals.

 

professional experience

 

claim specialist ii gre insurance/ liberty mutual agency markets                                     1999-present

• actively communicated with all parties involved in the claim, providing detailed information regard claim process and status updates.
• efficiently investigated coverage, liability and damages on newly assigned losses, ensuring timely resolution.
• responsible for arbitration and litigation management, successfully lead 210 pending-to-effectuate favorable resolutions.
• utilized alternative resolution resources, including structured settlements and annuities.
• consistently ensured delivery of quality customer service vital to sustaining and growing accounts.

 

field legal researcher first american registry, inc.                                                                          1997-1999

• effectively collected information and verified evidence from recently decided cases for courts across ohio, kentucky and indiana

 

head cashier tj maxx                                                                                                                    1994-1996

• sharp business acumen and experienced in managing broad scope of operations, from training new hires and enforcing policy to monitoring cash and ensuring quality customer service.
• facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention.

 

professional education

 

insurance license state of kentucky/ohio                                                                                         2007

associate in claims degree insurance institute of america                                                             2003

bachelor of arts in political science university of cincinnati                                                             1996

 

 volunteer experience

 

volunteer children's writing programs; cincinnati recreation center

volunteer writers of outstanding words children's writing workshop

volunteer leaders for the future, reaching for the stars program