career objective                              

seasoned, results-driven operational management specialist eager to contribute outstanding organizational, communication, and supervisory skills toward actively supporting a progressive organization seeking a driven and productive team member

profile                                                

ø  offer 35 years of operational management experience with expertise in strategic planning, logistics and warehousing, budgeting and forecasting, procedural analysis, security, client relations, and personnel training and supervision

ø  proven record of increasing productivity, efficiency, and client satisfaction in varied high pressure, fast paced environments

ø  expertly develop and implement aggressive resource planning programs including utilization, organizational management, process improvements, employee development, productivity yields and contract negotiation

ø  dynamic organization, prioritization and time management skills; consistently achieve critical deadlines while maintaining high quality standards

ø  possess strong analytical and problem-solving skills and excellent written and verbal communication skills; ability to assess and respond to client-specific needs

professional experience                

kbr                                                                                                                                                     11/04 c present

billeting supervisor c al asad, iraq (7/07 c present)

         in recognition of superior performance, steadily progressed within company to attain supervisory position entrusted with full oversight of daily departmental activities and all military client and civilian contractor living quarters assignments

         effectively supervise, train, and evaluate personnel in all aspects of operations including customer service, strategic tactical enterprise asset management (steam) inventory control, logistical coordination, maintenance functions, transportation responsibilities, and policy administration

         consistently ensure compliance with government regulations and company policies, efficient and accurate reporting, and safety procedures

         collaborate with senior management, conduct employee meetings, assess departmental performance, streamline processes to improve productivity

         proactively manage daily occupancy rates and customer service desk operations; work with corporate basis of estimate (boe) and statement of work (sow) to evaluate materials and living container furnishings needs on a quarterly basis; respond to inquiries and resolve issues

billeting coordinator c balad, iraq (3/05 c 7/07)

         successfully directed base housing government operations staff and subcontractors charged with quartering more than 5,000 permanent troops as well as thousands of monthly transitory personnel

         continually developed and implemented innovative cost-effective logistic strategies to ensure continually smooth transportation, maintenance, accounting, supply and warehousing functions

         interfaced with internal departments and military garrison billeting to coordinate plans for troop movement

labor foreman c balad, iraq (11/04 c 3/05)

         provided valuable assistance to general foreman and department of public works, government operations by leading and working closely with labor crew, evaluating and reporting on performance, and instituting solutions to maximize productivity

         managed and organized workflow and scheduling, labor services, quality assurance, subcontractor performance, and construction costs

         oversaw contract, design data, cost budgets, and quality efforts of entire team to align department with organizational goals

         completed intensive, specialist training in anti-terrorism awareness, hostage awareness, improvised explosive device (ied) and unexploded ordnance (uxo) identification, and nuclear/biological/conventional (nbc) weapons awareness & reaction

 

hartsfield-jackson international airport (u.s. department of homeland security), atlanta, ga                               11/02 c 11/04

security screener

         actively ensured traveler, airport, and aircraft security through accurate risk identification and enforcement of policies and procedures; effectively responded to emergency and crisis situations

         performed bodily and luggage searches using wand and pat-down techniques, x-ray and imaging machinery, and visual inspections; additionally reviewed tickets and engaged in dialogue with travelers

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reva corp., atlanta, ga                                                                                                                                    10/96 c 11/02

manager

         proficiently managed all facets of super 8 motel with a budget in excess of $2 million; achieved and maintained annual revenue increases of 10%

         responsible for contract and land acquisition negotiations, zoning variances, human resources supervision, facility maintenance, general administration, business development, and other key functions

 

chemung county commission on human rights, elmira, ny                                                                   10/91 c 8/96

executive director

         developed, directed, and executed human rights policies regarding recruitment and employment, affirmative action, benefits, classification and compensation, policy analysis and record maintenance as per state and federal civil rights laws

         researched and resolved discrimination charges; compiled, analyzed, and reacted to data; managed departmental budget; supervised staff

         carried out public relations and community involvement; conducted educational workshops, produced radio and television programs on civil rights laws; resolved escalated issues

 

workforce 2000, corning, ny                                                                                                                 5/90 c 10/91

general manager

         successfully managed prominent regional employment agency; recruited, negotiated contracts, and placed personnel; conducted market research to develop and implement advertising campaigns

 

the may company, los angeles, ca                                                                                                     9/89 c 6/90

training manager

         responsible for creating and instructing employee training programs, holding new hire orientation, and teaching sales and loss prevention techniques for multiple locations throughout southern california

 

j.r. simplot, salinas, ca                                                                                                                                  9/87 c 9/89

personnel manager

         served in comprehensive, company-wide, human resources capacity with responsibility for policy development, recruiting and hiring, staff training, disciplinary action, performance and salary assessment, affirmative action program, authoring handbook, labor relations, benefits administration, claims and dispute resolution, payroll, and expenditure approval

 

the seagram wine co., gonzales, ca                                                                                                    7/82 c 9/87

employee relations administrator

         expertly managed human resources policies and activities, benefits administration, management training, disciplinary action review, database development, safety procedures

 

mervyn s, hayward, ca                                                                                                                          3/79 c 6/82

corporate personnel manager

         steered hr operations covering 900 employees in two locations; directed all recruiting, hiring, training, benefit administration, and employee relations as well as company s union avoidance program; created and instituted physical fitness test for employees returning to work following a worker s compensation injury

 

best products co., inc., ashland, va                                                                                                     5/73 c 3/79

regional personnel manager

         managed recruiting and hiring efforts for existing locations and out-of-state expansion efforts; developed and conducted management and staff training programs; mediated disputes and served as employee relations representative

education                                           

st. john fisher college, rochester, ny                                                                                                              1972  

bachelor of arts in anthropology

 

~ professional development~

front line supervision certification, chorda map training, 2005

diversity in the workplace certification, kbr university, 2005

certified trainer in race relations and cultural diversity issues, r.e.a.c.h. institute, 1995

investigation skills training & report writing certification, new york state division of human rights, 1992

quality assurance certification, insert institution (training department?), 1992

human relations certification, inst. of industrial relations, university of california-berkeley, 1983

 

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity in a insert job title capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include numerous years of progressive experience in evaluating operational procedures and developing and implementing solutions that result in improved performance, efficiency, and productivity.  i have successfully worked in a variety of high pressure environments in which i have been able to effectively apply my diverse skills in the areas of logistics, human resources, management and training, and security enforcement.  my dynamic communication, organizational, and analytical abilities have consistently proven instrumental in my success working with large scale procedural introduction and reform. to complement this background, i offer a b.a. in anthropology as well as extensive professional development.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

 

yyyyyy x. yyyyyy

 

 

 

 

 

 

 

 

 

 

 

 

 

contact name

company name

address

city/state/zip code

 

dear _______________________________:

 

i would like to thank you for providing me the opportunity to interview with you and discuss the exciting insert job title position currently available with your company.  having gained a deeper insight into the job requirements and your objectives, i am confident you will find me a valuable asset in achieving your goals.

 

as discussed, i am an enthusiastic, disciplined team player eager to launch a successful career as a dedicated member of your staff.  i believe you will find my superior administrative, planning, and leadership skills vital to your operations and look forward to contributing to your success.

 

should you have any additional questions, or to discuss future employment opportunities, please feel free to contact me at your earliest convenience.  again, thank you for the enlightening interview.  i look forward to your response.

 

sincerely,

 

 

 

 

yyyyyy x. yyyyyy