Resourceful and quality-driven professional eager to contribute exceptional administrative, technical, and customer relations expertise toward supporting a dynamic employer in optimizing performance and productivity.

 

 

         Excel in building rapport, database administration, customer relations/service, delivering technical/computer support, and performing broad-based administrative functions.

         Sharp blend of analytical, organizational, interpersonal, and communication skills. 

         Team-driven and productive; thrive on challenges and perform effectively under pressure.

         Highly versatile with a keen ability to quickly master new roles, responsibilities, software, technologies, and environments. 

         Display a cooperative work ethic and a superior level of adaptability, initiative and diligence.

         Methodical problem solver; able to create and execute innovative solutions to meet defined business goals and needs.

         Considerable ability to process a high volume of work without sacrificing quality, and continuously seek out new ways to streamline administrative and operational processes.   

 

 

Northrop Grumman IT, New York, New York, 2006 to 2009

Documents Officer / General Clerk IV

         Process non-profit applications (Form 3624s) submitted by various corporations, institutions and fraternities throughout the United States, and decisively approve or deny applications based on postal guidelines and regulations.

         Prepare and send correspondence to clients, customers, and post offices regarding applications.

         Advanced from earlier role as SOA Clerk based on excellent performance, and tasked with processing 1500 Forms and applications collected nationwide from U.S. Postal Service.

         Maintained comprehensive database, issued complaints to mailers who violated prohibitory order, and requested court orders as necessary.

 

SEIU (Service Employees International Union), New York, NY, 2003 to 2006

Professional Interviewer C Certified by the State of New York

• Conducted hundreds of interviews/surveys to solicit crucial information and opinions, and submitted findings for analysis by private, public, non-profit and political organizations.

 

American Standards Testing Bureau, Inc., New York, NY, 2002 to 2003

Special Market Operations Assistant

         Performed cold calling to promote company s services to legal professionals.

 

Continued

 

 

 

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Professional Experience continued

 

         Formulated and maintained database of prospects and clients, reliably ensuring accuracy of account information.

         Coordinated weekly direct mail campaign to continually expand client base.

         Fostered strong business relationships, vital to positively representing company to community.

 

Register.com (Contracted by Robert Half International/Office Team), New York, NY, 2001 to 2002

Customer Service Representative II

         Provided top-notch customer service in registering domain names and domain name servers, troubleshooting Internet issues via in-house diagnostic programs, and responding to refund or billing inquires.

         Meticulously documented problem resolution procedures and coordinated customer requests such as registration changes and transfers, domain name server changes and transfers, and password changes/modifications.

         Exhibited outstanding multi-tasking and prioritization skills in expeditiously responding to and resolving up to 200 email inquiries daily.

 

M&L Carpet Inc., Queens, New York,  1996 to 2002

Office Manager / Account Executive / Assistant to CEO

         Steadily advanced throughout a series of progressively responsible positions based on proven dedication, loyalty, performance and results.

         Applied dynamic leadership talents toward directing, motivating, coaching, and managing sales representatives and installation technicians.

         Scheduled installation dates, maintained customer files, and fielded incoming sales inquires.

         Leveraged superior problem solving abilities to swiftly rectify customer complaints.

 

 

Microsoft Office Suite, (Word, Excel, Access, PowerPoint), Nero, Pinnacle, Print shop, Quicken

 

A+ Certification