career objective                              

results-driven bachelor s candidate eager to contribute superior it skills and customer service background toward supporting the employer in maximizing operational performance

profile                                                

ø  offer strong experience providing technical support, with expertise in facilitating a client-focused, service-oriented environment vital to maximizing customer satisfaction and retention

ø  efficiently identify, troubleshoot, and resolve issues; solid background in remote diagnostics and phone-based support

ø  dynamic organization, prioritization and time management skills; demonstrated ability to work on multiple concurrent projects and provide ongoing account servicing

ø  sharp technical aptitude with depth of knowledge in web design and development, as well as hands-on experience working with computer systems and telecommunications equipment

ø  proactive team member equally effective in independent and collaborative environments

 

~ technical proficiencies ~

ms office (word, excel, powerpoint, access, outlook, outlook express) ~ sap ~ siebel ~ acsr ~ remedy ~ scout ~ trux ~ html ~ xhtml ~ xml~ java programming ~ javascript ~ c++ ~ web design ~ web development ~ image editing

education                                           

university of phoenix                anticipated graduation 2010

studies toward bachelor of science in information technology; multimedia & visual communication specialization

 

houston community college system, houston, tx         2004
associate of arts

professional experience                

republic services, houston, tx 6/08 c present

accounts receivable clerk

• accurately prepare and proof shipping invoices for customer submission, enter adjustments as necessary, process payments, and update accounts
• proactively monitor aging report, contact account holders regarding past due payments, and develop payment schedules to reduce outstanding balances
• provide additional accounting support and assist with special projects

comcast cable company, houston, tx  3/08 c 6/08

technical support representative (temporary)

• delivered exceptional customer service, knowledgeable technical assistance, and troubleshooting on various cable, internet, and home phone equipment
• collaborated with technicians on completing installations; worked with systems to send signals from central office

 

at&t yellow pages (sbc), houston, tx 9/05 c 2/08
sales representative

• consistently met all sales goals and maintained an account retention record of 88% by providing superior customer service based on analysis of client feedback
• ensured follow-up and open lines of client communication to generate new revenues from existing commercial clients
• selected to recruit and train new customer service representatives

 

reliant energy, houston, tx      9/01 c 8/05
customer service representative

• achieved all service objectives during tenure with company; conducted market research surveys and contributed to the development of new policies and procedures
• successfully provided customer and internal support, resolved issues, trained customer service team, and generated weekly reports instrumental to senior management in assessing performance

 

mci worldcom, sugarland, tx   8/99 c 9/01

customer service representative, calling card division

• maintained superior levels of corporate client satisfaction in a high call volume environment
• assisted customers with dialing and dedicated line issues

 

 

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity in an information technology capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, i am currently working towards my bachelor s degree in information technology, with a specialization in multimedia & visual communication.  upon graduation, i plan on continuing my studies to achieve a master of business administration focusing on information technology management.   i have a solid command of web development tools and software applications, and bring professional qualifications that include extensive experience in the technical and professional services field with expertise in assisting with installations, troubleshooting, and repair procedures.  i excel at quickly identifying and resolving client-specific issues while providing superior customer service and maximizing sales. 

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

yyyyyy x. yyyyyy