career objective

bilingual manager eager to contribute superior leadership, team building, and communication skills toward supporting the employer in optimizing operational and financial performance

profile

ø  extensive practical experience in operational management, sales and marketing, and business development, with expertise in facilitating a client-focused, service-oriented environment vital to maximizing customer satisfaction and retention

ø  demonstrated ability to identify, qualify, hire, and retain ideal position- and location-specific employees; solid record of increasing departmental and corporate performance through effective staff recruitment and training

ø  sharp business acumen and experienced in managing broad scope of functions; execute multiple responsibilities simultaneously and under heavy pressure

ø  dynamic communication, presentation, negotiation, and relationship management skills

ø  fully bilingual in english / spanish

 

~ technical proficiencies ~

ms office (word, excel, powerpoint, outlook) ~ aldus pagemaker ~ corel draw ~ drake ~ tempworks ~ peachtree

professional experience

soliant health, houston, tx                                                                                                                         2006 c 2007  

regional operations manager

• successfully established and oversaw all aspects of operations for the sales and recruiting departments of this leading healthcare staffing company
• played an integral role in launching new traveling pharmacist assignment program as the company expanded on its original book of business focusing on local assignments
• actively drove marketing efforts including advertising campaigns, trade show participation, website development, and job postings
• led team in increasing business growth through providing excellent customer service, securing new contracts, and retaining loyal clients

 

cardinal health staffing services, houston, tx                                                                                             2004 c 2006                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     

regional operations manager  (2004 c 2006)   

• in recognition of outstanding performance, steadily progressed within this fortune 500 company to attain position responsible for strategic planning, operational management, and financial administration across 19 states
• developed and implemented local and regional sales plans, business growth and client retention initiatives, standard operating procedures, customer service guidelines, and staff development programs
• expertly negotiated and approved local, regional, and national staffing contracts
• oversaw budget planning and administration in line with company revenues and financial goals

client service manager (1999 c 2004)                           

• recruited, screened, interviewed, and hired pharmacists and certified pharmacy technicians for temporary and permanent placement in major hospitals, home infusion, and outpatient facilities throughout texas, louisiana, and florida
• directly trained, supervised, evaluated, and counseled client service supervisors to continually improve staff performance and customer satisfaction levels
• prepared new business contracts, managed major accounts, and worked closely with clients to develop solutions; cultivated lasting professional relationships that resulted in increased business c grew sales by 86% in first year alone

 

stephen e. garner, p.c., houston, tx                                                                                                          1998 c 1999                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    

legal assistant                                   

• performed a range of administrative functions to support busy litigation attorney; prepared legal documents, drafted correspondence, managed calendaring, and oversaw trial prep

education

university of houston downtown          

studies toward bachelor of business administration in management                                   anticipated graduation 2011

associate s degree                                                                                                                                                2004