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career profile
energetic, well-rounded system test engineer with subject matter expertise including 11 years in system test and technical service and 8 years in software development within the telecommunications industry. possess an upbeat personality and proven acumen to handle various functions necessary in advancing the internal technical operations of an organization. strong competency in quality assurance procedures and methodologies.
regression testing / management and information systems / telecommunications engineering technical system upgrades / customer support and resolution / test plan development / root cause reports / system testing / training / software development
technical competencies - tcp/ip, ss7, sip, mgcp, megaco; communication technologies - soft-switches, voip cpes, ivr systems, lawful interception, telecom switches; and experienced in unix, oracle, cisco switch and router, and sql.
professional experience
senior technical service engineer, 06/2005 c present
utstarcom nj technical center, new jersey
execute highly technical system upgrades or patch applications; pre-upgrade check up, upgrade steps, after-upgrade testing and rollback procedures. administer technical and comprehensive support for external and internal clients including research and development; generate root cause reports to explain subsequent steps after cause is identified.
- deploy soft-switch systems for high-profile customers including vonage (us), nextel (argentina), telsur (chile), multifon (honduras), tiscali (italy), and jersey telcom (uk).
- control immediate resolution to clients ip network issues through organized simulations.
- master call processing and online billing systems including transaction servers, network management systems, signaling gateways, media gateways, call agents supporting sip, mgcp, megaco, and sigtran.
senior system test engineer, 05/2001 c 05/2005
utstarcom nj technical center, new jersey
collaborated with system engineers to obtain product specification documents. educated sales and support engineers on effective training methods and advised new clients by way of delivering remote technical support.
- produced items for global clients throughout the us, south america, and asia and delivered remote support to ensure operation of the ipas wireless system in haiti.
- successfully developed the test plan for mswtich and handled ancillary support functions such as system testing and regression testing to verify functionality and quality.
- responsible for launch and development of system test plans for ut-02 voip cpe product supporting both sip and mgcp protocols and system test plan for ipas system.
senior system test engineer, 07/1999 c 05/2001
opencon system inc., new jersey
- skillfully defined test plans for flash150, a sonet adm supporting
both stm and atm transport, and delivering the following interfaces oc3,
oc12, ds1, ds3, and 10/100 ethernet; delivered test plan for ocs303 aimed
at producing digital loop carrier functions.
system test engineer, 08/1998 c 04/1999
utstarcom shenzhen r&d center, shenzhen, china
- spearheaded facilitation of the ss7 certificate test for the pstn gateway.
earlier career history
software engineer
wintek telecom. shenzhen co., shenzhen, china
education
master of science in management
and information system, kean university
union, usa 2002 - 2005
bachelor of science in telecommunications engineering
jilin university, changchun, china
certification: cisco ccna
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