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yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx • abc@xyz.com
career objective
versatile retail professional eager to contribute broad-scope management experience toward supporting a dynamic organization in maximizing bottom-line performance.
profile
- respected manager offering over 15 years of solid and progressive experience leading retail operations.
- in depth experience in client-focused industries focused on delivering world class customer service.
- repeated success guiding sizeable, cross-functional teams in driving record-setting sales operations.
- adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
- apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
- capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
- dynamic communication, negotiation, problem-solving, and relationship management skills.
professional experience
department manager bed bath & beyond 2007-present
- sharp business acumen and experienced in managing broad scope of operations, from sales/marketing, customer service and shrink prevention to stocking, merchandising and workplace safety.
- strategically completed the management development program, efficiently training and development new associates.
- successfully implemented innovative new techniques for improving the trailer receiving process.
- consistently ensured delivery of quality customer service vital to sustaining and growing clientele base.
shift supervisor cvs pharmacy 2006-2007
- effectively hired, trained and directed 15-member staff and actively collaborated in human resource operation functions such as developing work schedules, evaluating performance and providing guidance/mentoring.
- successfully steered sales operations to generate high volume growth and revenue; increased sales by 5%.
- proficiently managed a broad range of financial operations, including financial records, payroll, bank deposits, and cashier analysis.
overnight supervisor the home depot 2004-2007
- facilitated client-focused, service-oriented environment vital to maximizing customer satisfaction and retention.
- proficiently developed and implemented innovative merchandising plans, consistently increasing sales.
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