Results-driven and versatile Support Specialist seeking a new application of specialized skill set including Executive Support Effectiveness, Information Management and Data Organization.  Eager to apply these skills to an organization in need of an extremely organized and independent professional astute at streamlining processes and implementing efficiency best practices to increase productivity.

 

Ø  Strong analytical background with the ability to work independently on multiple projects with specialized experience in information management, operational efficiency practices, customer relations and management methods, conflict management and effective communication techniques, research and data analysis, strategic project planning, organization development and change management.

Ø  Effective Support Executive with seven years of experience managing business relations and special projects at senior management level.

Ø  Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of the organization.

Ø  Competent leader and mentor who is able to create a team environment, including building collaborative relationships, training peers to perform at maximum efficiency, and the capacity to form cross-functional coalitions in order to ensure knowledge is shared across departmental lines.

Ø  Proven ability to adapt strong process knowledge and technical skills to diverse organization needs

Ø  Consistently focus on ensuring development of high-standard delivery methodologies. 

Ø  Technology savvy with knowledge of multiple software platforms including Microsoft Office Suite (Word, PowerPoint, Excel, Access), Outlook, MS Project and PeopleSoft.

 

 

Ø  Demonstrate dynamic leadership qualities and strong communication skills in successfully steering planning meetings and delivering comprehensive strategies.

Ø  Capable of in-depth research and data analysis with the purpose of improving brand awareness and product exposure to various market segments.

Ø  Embrace organization initiatives and mission statement.

Ø  Aids executives in staff capacity by handling a wide variety of situations involving the administrative functions of the office that should be brought to the attention of executive. 

Ø  Note commitments made by the executive in meetings during meetings and arranges for staff implementation.

Ø  Arrange for staff members to represent organization at meetings and conferences.

Ø  Read outgoing correspondence for executive approval and alerts writers to any conflicts or departures from policies or executive viewpoints.

Ø  Analyze unit operating practices, such as record keeping systems, forms control, office layout, suggestion systems, personnel and budgetary requirements and performance standards to create new systems or revise established procedures.

Ø  Prepare reports including conclusions and recommendations for solution of operational and administrative problems.  Issues and interprets operating policies.

Ø  Coordinate collection and preparation of operating reports such as budget expenditures and statistical records of performance data.

Ø  Advise individuals inside and outside the organization on the executive views on major policies or current issues facing the organization.

Ø  Follow through with plan of action proposed in meetings or conferences and ensures to report back updates of such proposals. Periodically reviews and flags paperwork for time sensitive issues.

Ø  Perform miscellaneous administrative duties as needed including; schedule meetings, maintain calendars, answer phones and file relevant documents.

 

 

 

 

 

Project Administrator, AVCON, Inc                                                                                          2006-2009

 

  Primary responsibilities included comprehensive assistance and support to engineers and technical staff related to day-to-day engineering projects.  Specific functions included;

  Prepared plan specifications and project filing requirements.

  Directly supported the administrative team related to numerous tasks such as data management and reports compilation.

  Developed and kept updated staff reports as needed.

 

Human Resources Team Leader, Super Target                                                                          2001-2006

 

  Primary responsibilities included the implementation of various policies and procedures to increase employee efficiency and to maintain company standards.  Specific functions included;

  Assisted Human Resources Executives on special projects.

  Processed weekly payroll as well as created and edited schedules within databases.

  Worked closely in conjunction with other store executives as well as Team Members concerning operational activities, training and benefits.

  Administered on the spot interviews for job applicants and conducted new hire orientations.

  Developed and performed numerous customer services programs to increase long term loyalty and retention as well as resolved relevant issues proactively as needed.

 

Administrative Assistant to District Assets Protection Team Leader, Target                     1996-2001

 

  Primary responsibilities included direct support of District and Area Executives related to a wide range of duties.  Specific functions included;

  Compiled and disseminated to appropriate personnel various data and reports received from 18 stores.

  Performed Accounts Payable functions as related to District accounts including tracking and follow up.

  Conduct payroll functions related to District personnel.

  Proactively resolved customer issues as needed.

 

Clerical Level II, Target                                                                                                              1993-1996

 

  Primary responsibilities included overall support to HR Executives related to staff training, development and various operational activities.  Specific functions included;

  Responsible for creating End of The Month Reports, manage calendar for staff meetings, appointments, staff scheduling agenda for every month and provide administrative support to counselors.

  Upkeep database information entry of all relevant records and information systems.

  Created various documents expeditiously for the Executive Management per specific requirements.

 

 

n Business Administration and Management Coursework Completed, Seminole Community College

n Industrial Education and  Technology Coursework Completed (50 Hours), Berry College

n Recipient of Gordon M. Keogh Scholarship

 

 

 

 

 

 

 

 

 

Carla Wagner

 Executive / Administrative Support Specialist

 

DATE

NAME HERE OF RECIPIENT

NAME HERE OF COMPANY

 

Dear RECIPEINT NAME:

Recent research into COMPANY NAME prompted me to immediately update my resume for your review.   Based on my knowledge of this company, I am very interested in interviewing for STATE POSITION YOU ARE SEEKING. I offer numerous years progressive advancement in key roles as a support specialist and project administration professional.  I have worked in various functional support roles within the following capacities; information management between multiple departments, scheduling and appointment coordination for high level executives, as well as various operational reviews and recommendations to senior management. 

Further, I am experienced at managing others as well as developing and implementing best practices models to increase efficiency and thus completion of projects on time and on budget.  I offer several years of practical training as well as progressive advancement within companies due to excelling at responsibilities and making significant contributions the projects to which I am assigned. 

            I am an exceptionally hard worker and my peers consider me a strong team player.  My enthusiasm comes from working directly with products and streamlining and improving processes as evidenced by my accomplishments and contributions to my past employers.  I am also capable of assimilating into a new environment easily and feel that I could quickly become part of your team.  I enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions. I am selectively seeking a company who is progressive thinking and in need of a professional who can make an immediate and positive impact on productivity and processes.  Further I am open to discussing relocation if this should be a requirement.

            After your review of my resume, I hope you will agree that this would be a mutually beneficial arrangement.  I plan to call you early next week. At that time, I can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting.  Please contact me sooner if you wish to talk before then.  I look forward to speaking with you.

 

Sincerely,

Carla Wagner