career objective                              

seasoned, results-driven operational management specialist eager to contribute exceptional communication, strategic planning, and team-building skills toward supporting the employer in optimizing financial and operational performance

profile                                                

ø  offer numerous years of progressive managerial experience, with expertise in coordinating production for print and electronic publications

ø  strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs; train and direct top-performing support teams

ø  solid record of effective organization, prioritization, and time management; demonstrated ability to maintain high standards of quality in fast-paced, deadline-driven settings

ø  dynamic communication, presentation, negotiation, and relationship management skills

ø  proactive team player equally effective in independent and collaborative environments

ø  sharp technical proficiencies including ms word, powerpoint, and lotus notes

professional experience                

the bureau of national affairs, alexandria, va                                                         10/82 c 12/08

supervisor online operations (12/05 c 12/08)

supervisor proof-room keyboards (10/02 c 12/05

supervisor proof-room (4/90 c 10/02)                                                

work-leader proof-room (11/86 c 3/90)                                        

proof-reader (10/82 c 11/86)

• in recognition of outstanding performance, steadily progressed within the largest independent publisher of information and analysis products for professionals in business and government to attain managerial position entrusted with oversight of online operations
• successfully trained and led staff, delegated and ensured accuracy of work, and provided ongoing feedback; actively participated in hr procedures including the hiring process, termination decisions, and performance and compensation reviews
• applied depth of knowledge in scanning, keying, proof-reading, and related composition functions to improve accuracy levels and project completion rates
• worked closely with interdepartmental supervisors and personnel to collaborate on special projects and  achieve critical deadlines
• efficiently performed troubleshooting procedures and resolved technical issues

education                                           

northeastern university, boston, ma

business administration

 

concordia college, moorhead, mn

general studies

 

~ professional development ~

organizational training and development program for managers