career profile

results-oriented professional with solid skill as a catering sales manager and a strong desire to succeed. dynamic communicator and persuasive speaker, able to forge meaningful associations with clients, colleagues, and management. talent to identify the needs of clients and to encourage a risk-free, positive atmosphere to meet those needs. demonstrated talent for developing and implementing plans that successfully meet the sales objectives of an organization. technical competencies: word, excel, powerpoint, act and delphi.

customer service / event planning / client relations / strategic planning

negotiation / customer satisfaction strategies / catering / sales management

professional experience

manager, global accounts, helmsbriscoe, san diego, ca ~ 6/2008 c 01/2010

         consistently met the needs of clients by utilizing strong business planning ability to secure site selection and hotel negotiation for meetings, conventions, and incentive trips.

 

client relations manager, ista north america, san diego, ca ~ 02/2007 c 03/2008

         successfully assured the sub-metering and billing needs for 130-property portfolio were continuously met.

         collaborated with property managers to solicit new products and determine the best way to emphasize efficiency of cost recovery.

 

front desk assistant (temporary), ista north america, san diego, ca ~ 11/2006 c 02/2007

         accommodated hotel patrons by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

 

group sales manager, holiday inn san diego zoo area, san diego, ca ~ 04/2006 c 10/2006  

         oversaw accounts for corporate, ibt and tour/travel markets and consistently reached monthly activity, booking and revenue goals.

         planned staffing, training, and performance evaluations to develop and control sales and service programs.

         determined price schedules and discount rates; reviewed operational records and reports to project sales and determine profitability; monitored customer preferences to determine focus of sales efforts.

         conferred or consulted with other department heads to plan advertising services and to secure information on customer specifications.

 

catering sales manager, la valencia hotel, la jolla, ca ~ 08/2004 c 07/2005

catering sales manager, carmel mountain ranch country club, san diego, ca ~ 09/2003 c 05/2004  

         solicited clients to hold catered events; conducted tours of the facility, menu tastings and client meetings.

         maintained relationships with past clients for future business; utilized database to keep in touch with past clients through phone calls, emails, letters and personal meetings.

         drafted proposals, created sample menus and presented them to the client; prepared beos, estimates, and contracts for the client to sign.

         assumed responsibility for set-up and execution of events including meetings, socials, corporate events, and weddings.  

         communicated with the client as well as the catering team (director of catering, banquet captain, food service staff) ensuring a successful event.

 

sales administrative assistant, wyndham at emerald plaza, san diego, ca ~ 03/2003 c 09/2003  

wedding chapel coordinator, paris hotel & casino, las vegas, nv ~ 12/2000 c 02/2003  

education

university of northern colorado

professional development

lean enterprise/six sigma, 04/2007

paris/bally s hotel and casino-guest services training series, 02/2002

park place entertainment-supervisory skill builders, 11/2002