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yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx abc@xyz.com
career objective
results-driven professional eager to contribute dynamic management, client servicing and interpersonal relation skills toward actively supporting a progressive organization in optimizing operational and financial performance as a key staff member.
profile
ø offer over 10 years progressive experience in operations management, with comprehensive customer service background.
ø entrusted with achieving optimal utilization of human and financial resources through proactive workflow planning/coordination and budget administration.
ø effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency, and profitability.
ø proactive leader who successfully recruits, trains/develops, mentors, and leads top-performing teams committed to providing superior service.
ø dynamic communication, presentation, relationship building, and problem-solving abilities.
ø excel at interacting with broad populations including senior management, staff, and customers.
professional experience
the compass group - southeast florida 2001-present
food service director
contribute dynamic leadership skills in managing 4 separate accounts, with full accountability for conducting daily onsite quality assurance visits.
proficiently develop and execute strategies supporting enterprise-wide operations including technology, desktop tools and training.
collaborate with senior management in opening and retaining accounts in the southeast region and supporting sales presentations and seminars.
proactively attend and participate in quarterly district meetings and training seminars.
successfully promote superior service and exceptional client satisfaction by promptly resolving issues and preventing escalation.
indian spring cc - boynton bch., fl 1998-2001
dining room manager
supervised all aspects of all dining room and catering events, with strong focus on optimizing productivity and efficiency.
efficiently planned and coordinated workflow for 30 employees, maintained updated training and cleaning schedules, and delegated assignments to optimize utilization of human capital and operational resources.
built and established key relationships and liaised effectively with senior management, staff and members.
rosie s key west grille - west palm beach, fl 1994-1998
restaurant general manager
exhibited solid leadership qualities in motivating, training and managing an assistant manager and 15 hourly employees.
cost-effectively allocated and administered a strict budget, with full p&l accountability.
relied upon to lend expertise toward actively mentoring new hires, playing a solid role in supporting the development of top-performing team members.
concurrently applied sharp business acumen toward providing quality customer service and effective human resource operations management, further illustrating ability to manage multiple functions.
education & certifications
select courses - onondaga college (syracuse, ny), 1989-1991
certified florida-food service manager
certified safe-staff
certified serve safe
sexual harassment in the workplace certification
yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx abc@xyz.com
date
hiring agent name
title
company name
address
city/state/zip code
dear__________________:
i am currently seeking a challenging career opportunity and am submitting my resume for your review. in advance, thank you for your time and consideration.
from leading high performance teams and facilitating superior client servicing to streamlining operations and executing proactive organizational processes/procedures, i have continually excelled in maximizing performance as a dynamic leader. i excel in identifying and resolving inefficiencies, introducing solutions instrumental to boosting performance and strategically utilizing resources to generate optimal results. as illustrated by the accompanying resume, i have a comprehensive background in operations and human resources management and customer service.
as a member of your staff, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. i am confident that i could be a valuable asset to your organization, and look forward to interviewing with you in the near future.
sincerely,
yyyyyy x. yyyyyy
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