yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

 

skilled manager eager to contribute retail expertise as well as strong personnel development skills toward actively supporting an organization in maximizing performance.

 

profile

 

respected manager offering over 17 years of solid and progressive executive-level consumer finance experience, including expertise within marketing, performance analysis, and customer service capacities. adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques. apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.

 

selected accomplishments

 

~ successfully increased store sales by 2% in a 4 month period, 2009. ~

~ effectively broke two sales records in two locations during the holiday seasons. ~

~ #1 out of 23 locations in customer service scores. ▪ #5 in chain ending the year 5% over goal. ~

~ finished 2009 with zero customer and employee accidents. ▪ #1 in most improved shrink results in chain, 2006. ~

 

professional experience

kroger                                                                                                                                                    1978-present

store director, 2000-present

• sharp business acumen and experienced in managing broad scope of operations for five different locations, from labor budgeting, payroll processing and store accounting to shrink operations, marketing and p&l responsibility.
• effectively hired, trained and directed 100-member staff and actively collaborated in human resource operation functions such as personnel training, evaluating performance and providing guidance/mentoring.

co-manager, 1995-2000

• actively collaborated with store director in all daily operations, including inventory controls, out of stock conditions, payroll, budgeting, and food safety.
• managed broad scope of personnel-related activities including schedule development and personnel training.
• cost-effectively assisted in purchasing functions and facilitated productive vendor relationships to achieve competitive pricing and boost bottom-line profitability.
• successfully steered sales operations to generate high volume growth and revenue on behalf of company.

merchandising manager, 1990-1995

• effectively executed all weekly advertised items, developed marketing for promotional items and implemented eye-catching displays.

grocery manager, 1988-1990

• proficiently supervised all operations of night stocking crew, including inventory control, merchandise stocking, ordering, and warehouse.

grocery manager, 1987-1988

• skillfully trained personnel in a broad range of department, including produce, dairy, deli, seafood, and floral.

service manager, 1984-1987

• consistently ensured delivery of quality customer service vital to sustaining and growing clientele base.

cashier, 1981-1984

• facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention.

counter worker, 1978-1980

• serving at the service deli, correctly prepared hot and cold foods, while ensuring food safety.

 

professional education

completed 3 retail management classes through wafc

the oz principals, women in business, food safety with certificate seminars
high school diploma; 3.6 gpa