yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                                                  xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com

 

objective

proficient it professional eager to contribute advanced technology, systems architecture, project management and business support expertise in a challenging it service desk assignment.

 

career profile

ø  14 years of award-winning intensive technological, system administrative and help desk experience.

ø  microsoft certified system administrator.

ø  extensive professional and government sponsored training.

ø  holder of top secret security clearance for 15 years.

ø  expertise in resolving technical support problems.

ø  well-versed in unix, sql, windows and mac os.

ø  creator of 2^nd and 3^rd level tech support for feedback requests from service desk.

ø  knowledgeable in systems troubleshooting, repair and application implementation.

ø  effectively interact with diverse groups and professionals at all levels.

ø  well-organized multi-tasker with strong detail orientation.

ø  adept in supporting payroll and quality assurance operations.

ø  enthusiastic team player and contributor to organizational proficiency.

ø  outstanding capacity to develop and implement advanced applications.

 

technology skills

vse/esa, vm/esa including spri/xcom (sna protocol), dec csp-21v, unix, aix, ms 95/98/2000/xp/7, nt4, server 2000/2003/2008, mac os 8.0, filemaker pro, ms sql 2005, metropolis accounting database, cisco vpn, ipass, interactive intelligence client, hp openview, empirix onesight, wordperfect, macdraw, clarisdraw, clarisworks, quickmail, quickmail forms, 4d client, ms office suite, irma/rumba emulators, insights/datawatch cdrom, rimage production server, barr enterprise print server, ibm z/vm, ibm rs6000, sperry univac dct 9000, lan file servers, routers, switches, firewalls.

 

professional experience

pico electronics                                                                                                                         2008 - present

job title

      assist with closing of this electronics repair shop.

      dispose of old and used computer equipment.

 

ceridian employer services                                                                                                             1997 - 2008

production systems analyst (ossg)/service desk agent iii, atlanta technology center (2000-2008)

      troubleshot, prioritized and resolved 1^st and 2^nd level issues for vse mainframe and ms/windows networks.

      documented requests, transferred issues to appropriate support and followed up on all service activity.

      provided training for junior members, troubleshot payroll reports utilizing cdrom servers/barr print servers running on windows 2003 server.

      resolved mainframe problems regarding scom (sna), cics, spri reports and payroll cancellations.

      managed issues regarding ms outlook/exchange and utilized cisco vpn/ipass to resolve remote access as well as any printer problems. 

      prioritized issues and escalated requests for hr, payroll, eap and benefit services.

      communicated service outages, monitored company networks and notified appropriate support groups.

      recipient of ceridian star winner award, 4^th quarter 2004.

 

 

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computer operator, atlanta technology center (1999-2000)

      performed backups, batch processing, printing, disaster recovery and development comparison.

 

production associate, atlanta payroll district (1997-1999)

      executed payrolls on vsa mainframe and conducted backups.

 

 

education/training

new horizons computer learning center

itil framework fundamental courses, 2008

six sigma white belt course, 2004

 

department of defense security institute

industrial security management course, 1991

 

national security agency

cs-140 comsec custodian course, 1991

 

computer operations technical school, sheppard afb, tx

usaf communications

 

gordon junior college, barnesville, ga

general studies, 1980

 

 

 

other experience

have also been employed by thomaston mills in capacity of lift truck operator and by lat sportswear/fulline distributors as system operator/junior system administrator in training.