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career objective
productive, quality-oriented administrative professional eager to contribute expertise in the banking/financial services industry as well as exceptional operations management/support, team building and leadership skills toward supporting the employer in maximizing performance
profile
ø offer more than ten years of progressive customer service experience with expertise in administrative and banking procedures
ø work closely with clients in person, on the telephone, and via e-mail; respond to requests and inquiries, research and resolve potential issues, and make personalized recommendations regarding additional products and services
ø prepare detailed and accurate documentation, manage executive schedules, maintain and distribute minutes from corporate meetings
ø actively collaborate with senior management to steer full range of operations including driving sales and building and leading top-performing teams
ø dynamic organization, prioritization and time management skills; consistently achieve critical deadlines while maintaining high quality standards
ø thorough knowledge of data warehousing standards, strategies, and tools; demonstrated ability to appropriately handle sensitive information
ø superior communication, presentation, negotiation, and relationship management skills
ø proactive team player equally effective in independent and collaborative environments
professional experience
carter mackey grims and associates, south holland, il 2005 c 2008
administrative assistant
jp morgan chase, chicago il 2006 c 2007
lockbox mail extraction
kids foot locker, north riverside, il 2002 c 2005
assistant manager
tcf bank, chicago, il 2000 c 2002
teller
hollywood video, chicago, il 1998 c 2001
assistant manager
education
south suburban college, south holland, il 2006
certified medical assistant
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