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0000 xxxxxx xxxx , xxxx ,
xxxxx 00000
(xxx-xxx-xxxx
abc@xyz.com
yyyyyy x. yyyyyy
Executive Summary
Well-rounded and dependable professional with 18+ years experience seeks new challenge
and opportunity to apply consummate skills in Management, Sales and Customer Service.
♦ Key areas of Expertise ♦
Sales
Operations Management
Business Development
Program & Procedure Development
Negotiations & Repair Estimates
Federal, State and Local Regulations
Certified Flight Instruction
Personnel Management
Leadership and Training
Customer Service
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Professional Profile
Escalate business development through strategic initiatives that increase productivity and revenue growth; exceed goals and objectives
Self-motivated with exceptional leader qualities; experience in business operations, personnel management, and training
Expand clientele by securing high-profit accounts while maintaining existing customer base through adroit account management and exemplary customer service
Communicate technical and complex information easily and concisely; develop programs and procedures adhering standards and regulations
Demonstrate diagnostic, negotiating, and collaborative problem-solving skills; respond calmly to tough situations; highly organized and detail oriented
Exhibit proficiency in translating individual needs into responsive, concrete solutions; offer solid track record based on professionalism, thoroughness, and dedication
Accomplished and Certified Flight Instructor; ensure a positive and safe learning environment
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Employment History
Owner/Operations Manager 01/2004 C Present
Hemet Flight Center LLC ▪ Hemet, CA
Increased revenue to an average of $375,000 annually; established customer base
Created standardization operation and training procedures
Coordinate and implement customized ground and in-flight instruction
Manage maintenance and safety records; ensure Federal, State and local compliance
Broker aircraft acquisitions and sales for clients; negotiate aircraft leases
Oversee eight aircraft for owners; guarantee availability
Train pilots with various skill levels including Commercial Standards; develop safe and prepared individuals
Freelance Certified Flight Instructor 01/2002 C 01/2004
Action Aviation Inc. /Aurora Airpark Inc. ▪ Watkins, CA
Organized and implemented customized ground and in-flight instruction
Ensured Federal Aviation Regulations
Trained student pilots with various skill levels including Commercial Standards; maintained a positive and safe learning environment developing prepared pilots
Resume C William Harris |
(xxx-xxx-xxxx |
Page 2 of 2 |
Owner/Operations Manager 04/2000 C 01/2002
Authentic Collision Center Inc. ▪ Aurora, CO
Increased revenue to over $2M annually; provided excellent customer service
Established Direct Repair Standing with three of the largest auto insurance companies in Colorado
Designed and implemented a customer satisfaction program
Managed and trained repair technicians; ensured standards were adhered to
Provided accurate repair cost estimates; verified requests for supplemental damage after disassembly of vehicle
Negotiated repairs with insured, claimants, and vendors; conducted inspections confirming quality and completeness
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Additional Employment
Owner/Operations Manager, Harris Appraisal ▪ Aurora, CO 1998 C 2004
General Manager, Campion Auto Repair Inc. ▪ Denver, CO 1991 C 1998
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Affiliations
Member of various aviation organizations including AOPA, EAA, and Angel Flight
Little League Baseball Coach
PADI Certified SCUBA Diver
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Computer Skills
Proficient in Microsoft Word, Excel, PowerPoint and FrontPage
Knowledgeable in ADP, CA, Mitchell, and Cycle Mate Estimating Software
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Education & Professional Development
Bachelor of Science C Graduated with Honors, Summa Cum Laude 01/2006 C 05/2009
Utah Valley University ▪ Orem, UT
Excelled in the Distance Education Program
Metropolitan State College of Denver ▪ Denver, CO 01/2003 C 05/2004
Major in History
Commercial Pilot Certificate
Instrument Flight Instructor
Instrument Rated Single and Multi-engine Land
FAA Class II Medical
Certified Flight Instructor
Instrument Ground Instructor
Advanced Ground Instructor
Tail Wheel
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0000 xxxxxx xxxx , xxxx ,
xxxxx 00000
(xxx-xxx-xxxx
abc@xyz.com
[Date]
[Attention Line]
[Organization s Name]
[Address Line 1]
[Address Line 2]
Dear [Insert Name]:
This letter and the enclosed r sum are an expression of my interest in seeking a rewarding [Title] position within your organization. I bring 18+ years of valuable experience which makes me an excellent match for your advertised position.
You will gain a dedicated and motivated individual who can communicate well with all levels of the organization. I am able to motivate and inspire others to achieve common goals and create innovative solutions to complex problems. Expertise in business operations, personnel management, sales, and excellent customer service are some of my strengths.
I would appreciate the opportunity to meet with you to discuss how my skills and background might fit in with [Organization Name s] current and future needs. Please do not hesitate to contact me for further information or to arrange an interview that best suits your schedule. Thank you for your time and consideration.
Sincerely,
William Harris
Enclosure
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