Management ~ Administrative/Business Operations ~ Customer Service

 

 

Ø  Client-focused and service-oriented, with strong consultation, needs assessment, problem solving, and relationship building skills vital to sustaining and growing business; successfully managed high-profile Wrigley s Gum account for major warehouse/distribution company as Account Representative

Ø  Motivating, decisive leader experienced in building, coordinating and managing high-performance teams; able to evaluate performance and define/implement solutions-focused corrective measures

Ø  Skilled in administrative operations ranging from billing and database management to documentation production and records maintenance

Ø  Solid background in shipping, receiving, inventory control, and supply chain logistics

Ø  Excel in strategically prioritizing, planning, coordinating, and managing projects/initiatives to maximize use of resources, improve productivity/efficiency and meet timelines/objectives

Ø  Strong work ethic and high level of professional integrity built over course of military career

Ø  Computer-savvy: skilled in MS Word, Excel and PowerPoint

 

 

Squad Leader, United States Army                                                                                 2002-Present

Have progressed with military to assume increasing leadership/managerial roles, promoting to Team Leader and subsequently Squad Leader, with accountability for performance and well being of as many as 10 personnel during critical military missions; Veteran of Operation Iraqi Freedom 3 and Operation Enduring Freedom

Contribute strong management, strategic planning, coordination and decision making skills toward steering multiple successful combat and supporting missions

 

Account Representative, Atlanta Bonded Warehouse-Kennesaw, GA                               2006-2008

Successfully managed key Wrigley s Gum account, with full-scope responsibility for client servicing and administrative operations

Called on customer on-site as well as interfaced via phone communications to consult on orders, troubleshoot issues and build crucial relations; efficiently managed customer data base/data entry as well as end-of-month billings

Strategically coordinated order shipments as well as received inbound inventory, with responsibility for supporting documentation/paperwork

 

 

Army Achievement Medals (5x); Army Commendation Medals (4x); Iraqi Campaign Medal; Afghanistan Campaign Medal w/Campaign Star; Overseas Medal; Overseas Training Medal; Army Service Ribbon; National Defense Service Medal; NATO Afghanistan Service Medal; Army Good Conduct Medal;
Global War on Terrorism Service Medal

 

Army Instructor Course; Warrior Leaders Course; Combat Life Savers Course; Air Assault;
Squad Designated Marksmen; Small Arms Master Gunners Course