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yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                                                  xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com

objective

proficient it professional eager to contribute advanced technology, project management, troubleshooting, maintenance and business support expertise in a challenging assignment.

career profile

ø  associate of science in computer science w/programming option.

ø  over ten years of intensive systems, networking and support experience.

ø  numerous certifications including mcp 2.0, comptia a+, security+ and network+.

ø  well-versed in maintenance, troubleshooting, upgrades, configuration and network security.

ø  knowledgeable in systems control, testing, quality assurance and application implementation.

ø  effectively interact with diverse groups and professionals at all levels.

ø  well-organized multi-tasker with strong detail orientation.

ø  adept in aligning it contributions with organizational objectives.

ø  enthusiastic team player and contributor to organizational proficiency.

professional certifications

comptia a+

comptia security+

comptia network+

microsoft certified professional 2.0

technology skills

ms windows, ms access, small business server, ms office suite, hyperv, xen, cisco unity phone system

professional experience

passkey systems, waltham, ma                                                                                                     2005 - 2010

system administrator level ii

       managed and monitored all windows systems with customer-facing web server farm.

       constructed, deployed and monitored ms windows systems including customer-facing server farm.

       built, configured and managed company desktops and laptops, email system, cisco phones and wireless plan.

       part of on-call rotation team of three or four personnel.

 

internal revenue service, andover, ma                                                                                            2004 - 2005

third shift mail clerk

       received and processed incoming mail.

 

seachange systems, acton, ma                                                                                                      1999 - 2003

technical support representative

       assisted customers with technical problems, os crashes, hardware replacement and software debugging.

       wrote reports for management, provided on-site customer service and system repair/replacement.

 

other experience

have also been employed by stream international in capacity of technical support representative assisting customers with network and system problems. served as cpr and first aid instructor for american red cross.

 

education


basic f5 networking, seattle, wa

 

new horizons of boston, boston/waltham, ma, cyberdefender

 

northern essex community college, haverhill, ma

associate of science, computer science w/programming

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