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YYYYYY X. YYYYYY
204 E.South Street ª Xxxxxx, XXXXXX xxxxxx ª xxx-xxx-xxxx ª abc@xyz.com
Senior Level Sales Management and Business Operations Leader
Deliver Results / Aggressive Sales Management / Strategic Planning / Client Relations Management
Seasoned Business Operations Leader with expertise in guiding fundamental growth in Retail, Commercial, and Industrial sectors. Track record of driving process improvements in operational standards, resulting in increased revenue and efficiency. Innovative, ambitious and disciplined with a talent for cultivating & maintaining excellent relationships with key clients and decision makers. Thrive in a fast-paced, high volume atmosphere with a talent to consistently adapt to the needs of the business and attain employee allegiance at all management levels. Seeking exceptional opportunity with a progressive organization where my visionary leadership style and diverse skill set will be valued.
Professional Profile
High-perforxxxxxxng operations-management style with expertise in building/optixxxxxxzing organizational processes, measurement systems, and professional teams to maxixxxxxxze business results; drive operational excellence for an organization with over $12MM in annual revenue.
Skilled strategist who transforms ideas into workable solutions and benchmarks performance against key operational targets/goals.
Drive aggressive marketing strategies to align perception and create distinction among competitors.
Strategic leader with the ability to drive growth and ensure success by gaining cooperation and trust of staff; overcome challenges to meet the needs of the organization.
Produce exceptional results with tenacity, self-confidence, and an ethical character that elicits respect.
Accountable in a high-profile executive role, overcome complex challenges and make high-stakes decisions within fast-paced, high-pressure environment using experience-backed judgment and integrity.
Respected as a motivational, lead-by-example manager, with an open-door management style and proponent of empowerment and accountability.
Ability to engage, mentor and motivate others with a reputation as a fair, gracious and trusted leader.
Core Competencies
Business Development
Vendor Negotiations
Full Cycle Sales Management
Strategic Planning and Execution
Employee Development
Motivation & Team Building
Create Employee Loyalty
Process Improvement
Budget / P&L Responsibility
Manage Multiple Locations
Marketing and Promotions
CRM Tools and Solution
Professional History
Lighting Supply Company, Ferndale, XXXXXX 2008 to 2010
Sales Manager
Lead business development, client relations and aggressive sales strategies for the largest lighting distributor in Xxxxxxdwest generating over $12.4MM in annual revenue.
Managed product portfolio of 7000+ items, developed a robust and reliable supply and distribution network, and provided leadership for a team of Account Managers, CSR s, and Counter Staff in 2 locations.
Achieved all time company sales record in 2009; created and implemented an ambitious sales plan, identified a new sales channel and captured additional market share for $400K in new business.
Developed an innovative new CRM tool and provided team training to maxixxxxxxze sales results; established a sales scorecard, provided ongoing mentoring and coaching, and influenced the development of a highly effective performance management system.
Enterprise Rent-a-Car, Toronto, Canada and Xxxxxx Locations 1997 to 2008
Group Manager, Daily Rental Operations - Toronto, Canada 2005 to 2008
Provided leadership and oversight for 27 retail locations in 7 major metropolitan cities; project managed the opening of 12 new locations.
Leveraged strong employee development and training expertise to train and mentor a high performance team; contributed toward the 4 Level III employee promotions, and multiple Level I and II promotions.
Spearheaded the implementation of the Best of the Best performance management system, significantly increasing productivity and customer satisfaction indicators.
Achieved consistent year over year growth, and hit all time sales records in 2006 and 2007; captured major corporate accounts and grew annual revenue by over $3MM, a 60% increase.
Led aggressive renegotiations of rental leases, resulting in significant cost savings.
Area Manager, Daily Rental Operations, Troy, Xxxxxx, U.S. 2001 to 2005
Maintained complete accountability for operations management of 8 locations; ranked #1 of 34 divisions for customer service, employee retention, growth and profitability metrics.
Received recognition for the Detroit Division, earned Exceptional Achievement Award for management skills and business results.
Spearheaded the implementation of aggressive business plans to drive growth, customer retention and repeat business; retained 97% of existing accounts from two major industry competitors.
Branch Manager, Daily Rental Operations, Metro Detroit, U.S. 1999 to 2001
Directed operations of 3 store locations; increased billing by 15% through targeted marketing strategies, and gained 40-45 increase in monthly referrals.
Spearheaded employee training and development efforts resulting in the qualification of several staff members for the Elite to Eat awards dinners.
Additional Related Positions
Assistant Manager, Daily Rental Operations, Metro Detroit 1998 to 1999
Management Assistant, Daily Rental Operations, Farxxxxxxngton Hills, XXXXXX 1997
Sales and Marketing Intern, Momentum IMC 1996 to 1997
Education
B.A. Business Adxxxxxxnistration- Dakota State University
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