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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
Career Objective
Versatile professional with strong communication and organization skills. Seeking a challenging position within a dynamic organization with room for long-term growth and professional development.
Profile
Ø Offer comprehensive knowledge of Marine Corps history, structure, and protocol, as well as the unique challenges faced by Marine spouses and families.
Ø Effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency, and profitability.
Ø Proactive leader who successfully trains, mentors and motivates top-performing teams committed to providing superior service.
Ø Dynamic communication, presentation, relationship building, and problem-solving abilities.
Ø Excel at interacting with broad populations including senior management, staff, and clients.
Professional Experience
Marine Federal Credit Union - Quantico, VA 2008-Present
Assistant to Head Teller/Teller
Promoted to contribute dynamic organization and multitasking skills in direct support of the Head Teller in all aspects of daily operations.
Resourcefully perform cash-handling duties and customer service; open new credit, savings, and checking accounts for banking clients.
Successfully promote superior service and exceptional customer satisfaction by promptly resolving issues and preventing escalation.
Navy Federal Credit Union - Okinawa Japan 2006-2007
Member Service Representative
Ensured new tellers are properly educated on all facets and phases of training programs, as well as NFCU policies and procedures.
Applied industry expertise and strong communication skills toward acting as first point of contact in responding to customer inquiries, troubleshooting problems, and delivering product/service education.
Relied upon to lend expertise toward actively mentoring new hires, playing a solid role in supporting the development of top-performing team members.
Navy Federal Credit Union - Vienna, VA 1998-2001
Telephone Service Representative
Concurrently answered phone calls, used multiple screens to access information, and performed account transactions, demonstrating exceptional multitasking and organizational abilities in achieving operational goals and timelines.
Conducted comprehensive review of issues and identified/implemented resolutions for disputes.
Successfully assisted up to 200 callers per day.
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USMC 1988-1992, 1996
Military Occupational Specialty - Communication
Directly supervised subordinates, with full accountability for sending and receiving messages Marine Corps wide, with Secret Clearance status.
Performed a broad range of functions including: Pentagon Tour Guide, Public Relations Specialist during Desert Storm, Recruiter Aide for six months and ran a recruiting sub station.
Exhibited strong communication and interpersonal relation skills in mentoring, motivating, and preparing enlistees for boot camp.
Education & Professional Training
Associates Degree in Liberal Arts - Penn State (Behrend, Erie, PA), 2004
Select Courses - Northern Virginia Community College (Woodbridge, VA), 2001; Dean s List
Online Class - University of Maryland College (Okinawa, Japan), 2006
Select
Courses - Northern Virginia Community College (Marine Base Quantico)
Community Service
Key Volunteer for 9th ESB; received Letter of Appreciation from White House
Volunteer Assistant Soccer Coach
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