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yyyyyy x. yyyyyy
0000 xxxxxx
xxxx , xxxx , xxxxx 00000
mobilexxx-xxx-xxxx
evening phonexxx-xxx-xxxx
day phonexxx-xxx-xxxx
email: abc@xyz.com
objective
department:
agency:
job announcement number:
00-point preference
professional summary
ambitious professional with a 15+ year proven track record of success and progressive office administration acumen including, assessment of financial resources, deductive reasoning, conflict resolution, negotiation, problem sensitivity, client evaluation, database management, and sound decision making. possess exceptional organizational and interpersonal attributes and a fiery determination to succeed. exhibit dynamic follow-through, astute professionalism, and a stellar work ethic. strong passion for providing infectious enthusiasm, provoking others to reach for the next level of success. consistently create lasting relationships with people from diverse cultures and professional backgrounds. interact with a network of cross-functional professionals to achieve maximum motivation, collaboration, and efficacy. mastery of administrative, professional, investigative, technical, and general background information of social insurance, public relations, public information, and work which involved interviewing, making determinations, conducting investigations requiring the explanation, application, and interpretation of complex rules, policies, regulations, or procedures. technical competencies include microsoft office (word, excel, access, and powerpoint).
professional experience
western & southern insurance company 2006 c 2008
sales consultant
address, harvey, louisiana zip
grade: n/a; last promotion: n/a
hours worked weekly: 40 hours
salary: $ 26,000.00 annually
supervisor's name: paul madere, supervisor's phone: 504-232-0501
permission to contact: yes
- sold various types of insurance policies to individuals, including life insurance, disability, accident, mortgage protection, health insurance, budget plans, children's education, retirement, and medicare supplements.
- ensured that policy requirements were fulfilled, including any necessary medical examinations and the completion of appropriate forms.
- explained features, advantages, and disadvantages of various policies to promote sale of insurance plans.
- explained necessary bookkeeping requirements for customer to implement and provide group insurance program.
- inspected property, examining its general condition, type of construction, age, and other characteristics, to decide if it is a good insurance risk.
- installed bookkeeping systems and resolve system problems.
- interviewed prospective clients to obtain data about their financial resources and needs, the physical condition of the person or property to be insured, and to discuss any existing coverage.
- monitored insurance claims to ensure they are settled equitably for both the client and the insurer.
- performed administrative tasks, such as maintaining records and handling policy renewals.
- sought out new clients and developed clientele by networking to find new customers and generate lists of prospective clients.
- attended meetings, seminars, and programs to learn about new products and services, learned new skills, and received technical assistance in developing new accounts.
- calculated premiums and established payment method.
- called on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries.
- conferred with clients to obtain and provide information when claims are made on a policy.
- customized insurance programs to suit individual customers, often covering a variety of risks.
- developed marketing strategies to compete with other individuals or companies who sold insurance.
page 2
fairfield resorts 2005 c 2006
sales consultant
address, city, state zip
grade: n/a; last promotion: n/a
hours worked weekly: 40 hours
salary: $ 26,000.00 annually
supervisor's name: paul madere, supervisor's phone: 504-232-0501
permission to contact: yes
- presented vacation ownership products and programs to guests and potential owners to generate maximum net sales volume while maintaining a professional and ethical representation of the company.
- escorted guests on resort tours, presented products, and followed finance guidelines.
- committed to the company's operating policies, procedures, sales, and customer service philosophies.
- accompanied buyers during visits to and inspections of property, advising them on the suitability and value of the timeshare they are visiting.
- coordinated appointments to show timeshare and vacation products to prospective buyers.
- interviewed clients to determine what kinds of properties they are seeking.
- promoted sales of properties through solicitation.
- solicited and compiled listings of available timeshare properties.
- visited properties to assess them before showing them to clients.
social security administration 1979 c 2003
contact representative
address, terrytown, louisiana zip
grade: n/a; last promotion: n/a
hours worked weekly: 32 - 40 hours
salary: $ 42,000.00 annually
supervisor's name: marilee gilder, supervisor's phone: 504-486-8447 ext 4799
permission to contact: yes
- dispersed information to the public on rights, benefits, privileges, or obligations under social security act.
- explained pertinent legal provisions, regulations, and related administrative practices, and their application to specific cases.
- assisted individuals in developing needed evidence and preparing required documents, or in resolving errors, delays, or other problems in obtaining benefits or fulfilling obligations.
- provided sufficient information to enable individuals to determine the required or most appropriate actions to take to obtain benefits or privileges, to comply with reporting and disclosure requirements, or to fulfill other obligations under federal laws or regulations.
- suggested or assisted in preparing forms and documents needed to meet reporting requirements or to support claims or application for benefits.
- advised clients of the administrative and legal recourses available and the proper procedures for appealing a determination made by the agency.
- explained administrative procedures and normal processing times and expedited actions on pending cases.
- initiated actions to resolve discrepancies and adjust agency records that may be incomplete or erroneous.
- verified clients understood the application of regulatory provisions and the basis for agency determinations in individual cases.
- provided answers to written, telephonic, electronic, and personal inquiries.
- utilized knowledge of, and skill in applying, an extensive body of rules and procedures concerning benefits processing sufficient to clarify benefit processes and procedures to customers; conduct personal or telephone interviews; search database records or guidelines; and provide full explanations in response to specific inquiries relating to the agency.
- evaluated the extent of customers knowledge of the options and choices open to them.
- discussed the requirements placed on clients by laws and regulations and reviewed records and contacted other offices to learn the status of pending actions, the reasons for delays or changes, and what action or additional information is required to resolve the case.
- explained the concepts and benefits of the social insurance system and its relationship to social welfare and benefits programs.
education
highest education: high school diploma
general studies
st. bernard community college, chalmette, la, 5/1972
0.00 quarter hours, gpa 0.0
andrew jackson high school, chalmette, la, 5/1971
general studies
university of new orleans, new orleans, la
0.00 quarter hours, gpa 0.0
training
microsoft word
making the best of you
world class customer service
stress management
how to remain calm in stressful situations and interviews
how to manage your time
interviewing skills
awards
hammer award
the world class customer service award
high achievement awards and appreciation awards
employee of the month
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