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career objective
results-driven process improvement and quality assurance specialist eager to contribute superior assistance, organizational skills, and problem-solving aptitude toward actively supporting operations of a progressive organization seeking a driven and productive team member
profile
ø offer numerous years of progressive process improvement experience with expertise in quality assurance, strategic planning, information management, and facilitating interdepartmental communication
ø accurately analyze operational performance to develop and implement customized improvement strategies that result in significantly increased productivity, efficiency, and profits; establish cost control techniques saving hundreds of thousands in annual expenditures
ø dynamic organization, prioritization, and time management skills; consistently achieve critical deadlines while maintaining high quality standards
ø strong supervisory experience and solid record of training and directing top-performing support teams; strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs
ø facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention
ø thorough knowledge of data warehousing standards, strategies, and tools
ø excellent communication, presentation, negotiation, and relationship management skills; proactive team player equally effective in independent and collaborative environments
~ additional demonstrated skills ~
regulatory compliance ~ executive support ~ systematic organization ~ problem solving ~ materials management ~ labor relations & coordination ~ kaizen-process improvement
~ technical proficiencies ~
ms office suite ~ windows xp ~ warehouse management system (wms) ~ warehouse control system (wcs) ~ sewn (ibm mainframe) ~ paxar/foxpro ~ as400 ~ phoenix linking control system
professional experience
qfact marketing research, cincinnati, oh
supervisor assistant and data entry specialist 2007 c present
liz claiborne, west chester, oh
quality assurance/returns manager 2002 c 2007
formica, cincinnati, oh
quality control lab manager 1994 c 2001
press room/trim sand area manager 1998 c 2000
customer return supervisor 1992 c 1994
shipping expediter 1990 c 1992
~prior background information available ~
education
bachelor of science in business/management, university of phoenix
associate of science in applied science, university of cincinnati
~ professional development & accomplishments~
certified six sigma green belt, international school of isscc
certified six sigma black belt, international school of isscc
microsoft suite certification, sycamore schools
excel training, great oaks schools
juran facilitator trained
kaizen trained
u.s. patent holder c bicycle handlebar mechanism
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