Experienced and dynamic Business Banking Professional with expertise in client relations and operations management eager to contribute strong leadership style and effective marketing strategies toward supporting the revenue goals of a progressive financial institution.  Track record of exceeding expectations for sales, revenue and profitability.  Reputation for driving innovative and aggressive marketing and development strategies resulting in balanced sales results despite a challenging economical climate.  Ability to deliver a world-class customer service and exceed goals for customer retention and repeat business. 

Core competencies include:

Business and Relationship Development

Sales and Marketing Strategies

Retail Banking Product Portfolio

 

Deliver Effective Business Solutions

Prospect and Identify New Opportunities

Life & Health License

Professional History

 

Citibank, West Palm Beach, Fl (2008 to 2009) - Business Banking Officer

   Pursue new business banking clients, and foster relationship with existing base; drive development efforts through innovative and persuasive marketing strategies, resulting in new revenue streams and enhanced client database.

   Provide high-level banking guidance for commercial clients; work collaboratively to determine business needs, and make recommendations for turnkey banking solutions.

   Incorporate a focused, decisive and straightforward approach to establishing clear initiatives, identifying and improving critical processes to maximize results.

   Leverage exceptional communications talent to engage clients, motivate staff and build partnerships.

 

Washington Mutual, Tarpon Springs, FL (2005 to 2006) - Financial Center Manager

   Drove product sales, commercial business, and new deposit account goals; maintained complete accountability for achieving expected sales goals at the branch level.

   Establish superior customer service environment by ensuring appropriate customer service principles were practiced; ensured the highest levels of operations efficiencies, and communicated corporate goals to staff.

   Worked extensively with clients to determine current and future financial & banking needs; suggested product solutions, cultivated trusting relationships, and gained a reputation as a trustworthy business partner.

   Delivered ongoing training and mentoring to optimize results, and improved customer service indicators by streamlining inter-departmental communications.

 

Fleet Bank / Bank Of America, New York, NY (2002 to 2004) - Branch Manager

   Provided leadership and oversight for the day to day operations of a busy retail banking branch; influenced relationship banking results through sales promotions, marketing plans and development strategies.

   Led aggressive employee development and training efforts to assemble a high performance team and maximize sales results.

   Streamlined and standardized banking policies and procedures, ensured compliance with all applicable standards and regulations, and maintained consistency in branch production and revenue results.

 

Citibank, New York, NY (1997 to 2002) - Assistant Branch Manager/Consumer Financial Analyst

   Integral in assisting branch leadership with sales, customer service, day to day business operations and compliance initiatives; consistently commended for providing the highest levels of client service, and exceeding sales requirements through aggressive business development and closing strategies.

 

Education and Professional Development

 

Buxton University, London, UK - BA in Business Administration/Marketing, and BA in English

Branch Management Training Program, Fleet Bank, 2003

 

 

 

Name

Title

Company

Address 1

Address 2

City/State/Zip

 

 

 

Date Here

 

 

Dear <Name Here>,

 

I have enjoyed much success in my career as a Business Banking Officer and am ready for additional responsibilities and challenges.  Please accept this letter and the attached resume as application for the position of <position here>. I am convinced after reading the description for this position on <location of job ad here>, that I am the ideal candidate for the job.

 

I have an excellent track record of cultivating business relationships and executing sales and marketing plans.  I have been highly successful in driving aggressive sales goals and am known for my dedication to customer service.  According to the job description for <position here>, you are seeking someone with the ability to <choose something from the job description here>.  I am well versed in <specific here> and know that I could be an integral member of your team.

 

I would like to be considered for a position with <organization here> in which someone of my background could make a contribution. As a proven leader, I believe it would be mutually beneficial for us to meet.  I will contact you within a week to arrange for an interview. Should you require any additional information, I can be contacted at the phone numbers listed above.

 

Best Regards,