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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
Abc@xyz.com
Client Services / Account Management Professional
Customer Support ~ Client Relations
Client-focused leader with expertise in business development, account servicing and client relationship management eager to contribute talents toward supporting a dynamic organization in optimizing revenue while building a long-term career as a key team member.
Qualifications Profile
Ø Strong analytical background with the ability to work independently on multiple projects with specialized experience in information management, financial analysis and budgetary planning, tactical product branding and exposure initiatives, sales and marketing methodologies, operational efficiency practices, conflict management and effective communication techniques, research and data analysis, strategic planning, organization development and change management.
Ø Comprehensive understanding of the sales, marketing, and advertising arena due to advanced practical and academic training.
Ø Knowledgeable in all facets of brand building to include policy development and implementation, merchandising, advertising and training.
Ø Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of the organization.
Ø Competent leader and mentor who is able to create a team environment, including building collaborative relationships, training peers to perform at maximum efficiency, and the capacity to form cross-functional coalitions in order to ensure knowledge is shared across departmental lines.
Ø Proven ability to adapt strong process knowledge and technical skills to diverse organization needs.
Ø Technology savvy and proficient in multiple software systems including; Windows XP, MS Office Suite,
Ø Demonstrate dynamic leadership qualities and strong communication skills in successfully steering planning meetings and delivering comprehensive strategies.
Ø Capable of in-depth research and data analysis with the purpose of improving efficiency best practices and productivity.
Ø Embrace company initiatives and lead process integration efforts throughout various departments.
Ø Develop and implement numerous protocols and policies with the purpose of identifying and resolving relevant issues in a proactive manner.
Ø Develops and executes strategic customer-service initiatives in order to increase loyalty and retention.
Ø Educates and supports clients regarding benefits, eligibility, organizational policies and processes with the goal to empower the individual.
Ø
Collaborates with all relevant parties in
order to develop, implement, authorize, and document treatment plans that
include treatment goals, interventions, and expected clinical outcomes.
Select Achievements
Ø Personally responsible for over $200,000 in total sales in both 2008 and 2009
Ø Introduced new revenue stream bringing in an additional $25,000 within the first six months.
Ø Managed marketing and production of new revenue stream to ensure maximum market penetration.
Ø Achieved over 98% retention rate of contracts.
Professional Career Path
Account Executive, Prestige and Creative Services 2007-Present
Primary responsibilities include meeting and connecting with clients to discuss and identify their needs as well as acting as liaison between end customer and internal customer to ensure success in implementation of overall contract and plan.
Oversight of day to day tasks such as negotiating contracts, administrative tasks, arranging walk-throughs and caring for clientele.
Manage and complete all RFP s and work with clients to design and fulfill event needs and ideas.
Complete CAD diagrams for entire company and ensure that all diagrams fulfill requirements and meet fire Marshall Guidelines and Regulations.
Account Executive, Capital Cleaning Contractors 2005-2007
Primary responsibilities included managing 125 major accounts with an annual billing of over 2.5 million dollars across a large territory, maintain current contracts and increase territory revenues.
Corrected and issues proactively and ensured quality control throughout region.
Managed billing and payment processes for all subcontractors.
Obtained equipment and procurement needs for completion of assigned work.
Handled recruiting, selecting and managed contracting network to meet budget requirements.
Scheduled monthly, quarterly and annual work and follow up with clientele to ensure satisfaction.
Sales Executive, Volkswagen South 2004-2005
Primary responsibilities included work directly with customers to locate vehicles based on needs and budgetary considerations.
Managed financing process and worked with customers to resolve any issues proactively during sales cycle.
Education
n Bachelor of Arts - Telecommunications, Bowling Green State University
Yyyyyy x. yyyyyy
DATE
NAME HERE OF RECIPIENT
NAME HERE OF COMPANY
Dear RECIPEINT NAME:
Recent research into COMPANY NAME prompted me to immediately update my resume for your review. Based on my knowledge of this company, I am very interested in interviewing for STATE POSITION YOU ARE SEEKING. I offer several years within the client service industry as a support expert in various settings. I am eager to apply my specialized skill set in account management, marketing, and client relations to an organization in need of a professional who can increase market shares, penetrate untapped clientele niches, as well as build strong relationships among peers and customers alike.
I am an exceptionally hard worker and my peers consider me a strong team player. My enthusiasm comes from utilizing my skill set to benefit the organization and streamlining and improving processes as evidenced by my accomplishments and contributions to my past employers. I am also capable of assimilating into a new environment easily and feel that I could quickly become part of your team. I enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions. I am selectively seeking a company who is progressive thinking and in need of a professional who can make an immediate and positive impact on productivity and processes.
After your review of my resume, I hope you will agree that this would be a mutually beneficial arrangement. I plan to call you early next week. At that time, I can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting. Please contact me sooner if you wish to talk before then. I look forward to speaking with you.
Sincerely,
Yyyyyy x. yyyyyy
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