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career objective
results-driven retail manager eager to contribute sharp business acumen, strategic planning, and team-building skills toward supporting the employer in optimizing financial and operational performance
profile
ø offer numerous years of progressive retail management experience, with expertise in inventory control, ordering, tracking and receiving, warehousing, facilities maintenance, and merchandising
ø strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs
ø contribute strong leadership skills toward effectively training top-performing support teams to maximize use of resources and boost operational efficiency
ø facilitate a client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; demonstrated ability to identify and address customer-specific needs
ø successfully drive loss prevention initiatives and oversee inventory control
ø dynamic communication, presentation, negotiation, and relationship management skills
ø consistently achieve budget and date targets while maintaining high quality standards
ø sharp technical proficiencies including retail point of sales (rpos) systems, barcode scanners, ms word, outlook, asap, ims, and rms
professional experience
army and air force exchange service (aafes) 1987 c present
contingency operations manager, northern iraq (4/09 c present)
sales and merchandise manager, camp liberty (12/08 c 4/09)
store manager, kirkuk, iraq (10/07 c 12/08)
warehouse manager, location? (7/06 c 10/07)
store manager, sykes, iraq (7/05 c 7/06)
sales area manager, mcchord afb (10/99 c 7/05)
shift manager, ft. lewis, wa (4/96 c 10/99)
supervisor, ft. lewis, wa (7/91 c 4/96)
receiver, ft. lewis, wa (7/89 c 7/91)
sales associate, location? (7/87 c 7/89)
- in recognition of outstanding performance, steadily progressed within aafes to attain ultimate position responsible for managing more than $11m in inventory for 9 facilities
- train and lead 68-member team in all aspects of day-to-day operations, including unloading trucks, stocking store, merchandising, housekeeping, and sales and customer service
- schedule staff in line with business needs and administer payroll
- create and maintain visual displays, oversee proper signage, support promotional events and distribute weekly sales flyers
- diligently review daily reports for accuracy and resolve any issues with merchandise receipt or damages; work closely with personnel to efficiently file claims
- oversee inventory control and loss prevention efforts; played an integral role in store automation project implementing sales-based replenishment programs to maintain merchandise reordering and accountability
- actively monitor productivity levels to identify areas for improvement and consistently meet corporate sales goals
- execute back-office functions including daily cash bank deposits
- granted five excellence awards, the commander s certificate (1998, 2002, 2006), certificate of appreciation oif/oef, and the twenty year award (2007)
~ prior background information available ~
relevant training
advanced retailing for managers ~ basic operating reports ~ developing human resources ~ entrepreneurial class ~ managing hazmat training ~ material handling equipment certification ~ motivation techniques for managers ~ osha training ~ profit protection ~ retail financial management ~ retailing for managers ~ supervising people with disabilities
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