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phone numberxxx-xxx-xxxx                                                                                                     abc@xyz.com

objective

experienced banking services professional eager to contribute dynamic operations, marketing, public relations, administrative and coordination skills in a challenging financial services management assignment.

career profile

ø  over ten years of financial services industry experience including business unit operation.

ø  skilled in exceptional customer service and complaint resolution.

ø  well-versed in financial reporting, payment processing and documentation.

ø  adept in relationship development and facilitating repeat business.

ø  proven accomplishments in personnel training, coordination, strategic planning and project management.

ø  consistently ranked among best in company sales and results.

ø  expertise in tila, respa, ecoa and other regulatory compliance.

ø  well-organized multi-tasker with strong detail orientation.

ø  self-motivated, self-directed.

ø  contributor in critical process improvement.

ø  community involvement through volunteer activity.

professional experience

citifinancial                                                                                                                                                                                  2005 - 2009

district manager (vice president), tucson, az (2009)

       oversaw $71mm portfolio consisting of $36mm personal loans and $35mm real estate receivables.

       supervised 21 direct reports, trained staff in improving sales results and resolved human resources issues.

       in 2009, exceeded company profitability objective for 2^nd quarter and sales objectives for 3^rd quarter.

       reduced delinquency by over 300 bps from 1^st quarter 2009.

       authored/delivered performance reviews and assured compliance with tila, respa and ecoa laws, among others.

       remotely managed seven arizona branches including compliance and business development reviews.

 

branch manager (assistant vice president), layton, ut (2007-2009)

       oversaw $25mm portfolio and increased branch profitability in 2007 and 2008.

       ranked in top 25% in division, top 10% in area, 1^st in district and was 2008 4^th quarter citistar award winner.

       achieved 52%+ real estate growth in 2007, 25%+ personal loan growth in 2007 and increased auto pay portfolio from 6.9% to 47.8% from 2006 to 2009.

       lowered branch delinquency roll rate from 25% to 4% from 2007 to 2009.

       responsible for branch compliance with tila, respa and ecoa laws and business development reviews.

       mentored graduating impact branch 2008 and district branch manager development group.

       successfully mentored three employees to branch manager status.

       recipient of two consecutive chairman s forum awards.

       top 5% of managers within citigroup.

 

assistant branch manager (sales-based), salt lake city, ut (2005-2007)

       ranked #1 burns region 1^st quarter 2006 and consistently top gun employee of the month for albers district.

       consistently met and exceeded sales goals in fast-paced environment; focused on customer service.

       sold real estate, personal loans and auto insurance.

 

citi cards, layton, ut                                                                                                                                                                 2000 - 2005

mis project manager/customer service

       designed and implemented daily/monthly reporting for home depot.

       created monthly departmental trending reports and cross-site centers, streamlined processes and developed monthly performance reviews for unit managers.

       provided internal and external customer service, coached employees and wrote/executed nivr test scripts.

education

weber state university, ogden, ut, bachelor of business management, 2005

 

other experience

prior to 2000, served internship with davis schools credit union as branch teller, providing customer service and assisting members with financial transactions.

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cover letter text

 

date

 

 

 

hiring agent name

title

company name

address

city, state   zip code

 

dear                   :

 

i am currently seeking a challenging career opportunity in a financial services manager capacity and am submitting my resume for your review.  in advance, i thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include a bachelor s degree in business administration and over ten years experience with citigroup in varied management roles.  to complement this background, i possess sales, staff training and management, customer relationship development, strategic development and profit growth, as well as analytical, problem-solving and supervisory capabilities.  as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 

 

i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.

 

 

 

 

sincerely,

 

 

 

yyyyyy x. yyyyyy

 

 

 

 

 

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phone numberxxx-xxx-xxxx                                                                                                     abc@xyz.com

 

 

 

thank you letter text

 

 

date

 

contact name

company name

address

city/state/zip code

 

dear _______________________________:

 

i would like to thank you for providing me the opportunity to interview with you and discuss the exciting financial services management position currently available with your organization.  having gained a deeper insight into the job requirements and your objectives, i am confident you will find me a valuable asset in achieving your goals.

                                                         

as discussed, i am an enthusiastic, disciplined team player eager to continue a successful career as a dedicated member of your staff.  i believe you will find my dynamic management, coordination and communications skills vital to your operations and look forward to contributing to your success.

 

should you have any additional questions, or to discuss future employment opportunities, please feel free to contact me at your earliest convenience.  again, thank you for the enlightening interview.  i look forward to your response.

 

 

 

 

sincerely,

 

 

 

 

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