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0000 xxxxxx xxxx , xxxx , xxxxx 00000
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IT Program Manager
Client Solutions C Technology Integration C Operational / Business Expertise
Performance-driven Technology Professional with expertise in Business Practices, Technology Integration and High-Level Operations eager to contribute talents toward supporting a progressive organization in maximizing productivity and profits as a key team member. Capable of managing and leading multiple large projects simultaneously.
Program/Project Management Operational Efficiency Strategic Alliances Customer Management |
Client Solutions Efficiency Practices Training & Development Consultative Liaising |
Technology Integration Viability Analyses Process Enhancement Multi-Project Management |
Qualifications Profile
Ø In depth understanding of the business and technology sides of operations with the ability to work independently on multiple projects simultaneously with specialized knowledge of operational and management processes.
Ø Seasoned Program Manager capable of managing 5,000 - 10,000 hour programs in a client-facing position.
Ø Possess relationship cultivation expertise and can apply this knowledge to both customer solutions as well as departmental collaboration.
Ø Consistently focus on ensuring development of high-standard client services programs.
Ø Comprehensive understanding of the business arena due to hands-on application regarding information management, communications, and technology integration practices.
Ø Consistently focus on ensuring development of high-standard efficiency protocols.
Ø Proven ability to adapt strong process knowledge and technical skills to diverse organization needs.
Ø Numerous years successfully utilizing waterfall, TOC, and Agile methodologies to develop and manage projects, project management teams, including individuals from multiple vendors and customer departments, focusing on bank back office operations, often simultaneously, at multiple customers of various sizes and complexity
Select Accomplishments and Skill Sets
Ø Seven (7) years experience gathering requirements, designing products, and creating new products resulting in adoption at several of the largest banks in North America.
Ø Products and projects focused on process improvement. Resulting in higher quality, better level of service performance, and lower costs focusing on bank research and adjustments operations.
Ø Developed and implemented a certification program, change control procedures, installation and testing guidance for customer sites.
Ø Created and executed successful Quality Assurance programs. These quality assurance programs coupled with change management assured successful completion of projects.
Ø Eighteen (18) years of trouble shooting and problem resolution experience.
Ø Leveraged expertise at trouble shooting to develop and implement problem avoidence programs.
Ø Built and managed positive working relationships with internal departments, external groups, and other vendors.
Ø Originated, planned, and executed successful User Group and User Conferences.
Ø Gave successful presentations at trade shows, conferences, the FBI, and to customers.
Ø Designed and managed project for implementation of Virtual Site for Bank Research operations used by two major banks for disaster avoidance.
Technology Skills
Ø Visual Basic, .NET, JAVA, COBOL, REXX , 3270, Mainframe, DOS, OS/2, Windows/NT, Windows/2000 and 2003, Windows/XP, Windows Server 2000 and 2003, AIX, UNIX, NetWare, client/server, SQL, Networking with TCP/IP, SNA, Ethernet, Token Ring
Professional Career Track
Programs Manager, Micrographic Sciences, Inc. 2002-2009
Senior Systems Architect, Carreker-Antinori 1997-2002
Customer Support Analyst, Antinori Software, Inc. 1994-1997
Earlier Experience
Customer Support Analyst, Digital Communications Associates, Inc
Academic & Specialized Training
Ø Degree C BBA, MIS Major, University of Georgia, Athens
Ø Degree C BA, Political Science Major, Armstrong State College
Ø Training C Efficiency and Production Practices, AGILE, LEAN, TOC, WATERFALL
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