profile

ø  mba candidate with eight years of operational management and business administration experience; demonstrated ability to perform multiple concurrent functions in deadline-driven environments

ø  facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; successfully address and resolve escalated customer issues

ø  accurately balance and maintain accounts, payroll, and general ledger and compile and produce detailed reports instrumental to supporting senior management in assessing performance; perform clerical/reception functions, prepare error-free documentation, and manage sensitive information

ø  strong supervisory experience and demonstrated ability to effectively delegate tasks, coordinate workflow, and motivate personnel

ø  dynamic communication, presentation, negotiation, and relationship management skills

ø  proactive team player equally effective in independent and collaborative settings

education

webster university, webster groves, mo

studies toward master of business administration c 4.0 gpa                                       anticipated graduation may 2011

bachelor of science in business administration c 3.93 gpa                                                                                 2009

professional experience

assistant manager, copeland transmission, byrnes mill, mo                                                                        2000 c 2008

• performed a broad scope of business administration functions for this family-owned company; managed client relations, marketing, accounting, and inventory control duties
• provided attentive and knowledgeable customer service in a fast-paced, high-volume environment; applied strong understanding of business operations toward scheduling appointments
• designed print and web-based marketing collateral and advertisements, developed effective promotions, and cultivated lasting relationships with regional auto shops to generate new client referrals
• accurately maintained all business and financial records; prepared client and vendor invoices, managed bookkeeping, administered payroll, and tracked inventory and placed orders
• oversaw ultimate close of business and all related activities

 

assistant manager / sales consultant, the tan company, house springs, mo                                             2006 c 2008

• played an integral role in establishing standard operating procedures and driving business growth at this start-up franchise
• managed sales and marketing efforts c developed strong internet presence through advertising on social websites, offered special promotions and incentives, and emphasized client referrals to build 800-member customer base within first year of operation
• coordinated employee schedules, established store-specific goals, led biweekly meetings, addressed staff concerns, and resolved employee relations issues

 

medical assistant / medical records, metro heart group, st. louis, mo                                                      2003 c 2006

• supported multiple busy physicians with all day-to-day activity
• served as a medical assistant performing ekgs, monitoring vital signs, obtaining patient history and medical records, providing telephone triage, and explaining procedures and treatments
• performed receptionist duties, scheduled appointments and tests, assisted with billing, coordinated prescription orders / refills

~ community activity ~

volunteer, open door animal sanctuary

fundraiser, american heart association

 

 

 

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hiring agent name

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company name

address

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dear__________________:

 

i am currently seeking a challenging career opportunity as a insert specific job title and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, i am in the process of completing my mba with a 4.0 gpa at webster university.  concurrent with my academic pursuits, my professional qualifications include eight years of intensive business administration experience including operational management, human resources, sales and business development, marketing and advertising, procurement and logistics, and accounting functions.  with my hands-on experience in all aspects of business operations and formal schooling, i m able to quickly identify and address changing business needs in a constantly evolving environment.  my unique blend of sharp business acumen and superior interpersonal relations skills has consistently proven instrumental to my success.  

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to insert name of company, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

yyyyyy x. yyyyyy