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yyyyyy x. yyyyyy                      0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                              xxx-xxx-xxxx • abc@xyz.com

 

 

high-performing retail management professional with strong  technical-oriented  background eager to contribute proven project management, systems analysis, operations support, team building and client relations talents toward it position and maximizing a company s success

 

profile

 

ø  develop and implement best practice methodologies and continuous improvement programs to achieve strategic and cost-effective alignment with overall corporate goals

ø  thrive within high-pressure, deadline-driven environments and strategically plan, prioritize and coordinate team-driven workflow to maximize operational productivity, efficiency and quality

ø  excel at fostering client relations, quickly processing and researching all client needs and sufficiently resolving all requests and disputes to enhance sales revenue

ø  expertise in planning, coordinating and managing administrative workflow and projects to efficiently meet critical deadlines and operational goals

ø  feature dynamic sales/communication skills, effectively collaborating across all areas of operations to maximize results and optimize customer relations

ø  consummate team player who displays the highest of professional standards and work ethic; exemplary leader and mentor, excelling at training and developing associates and consistently exceeding sales goals at various national retailers

 

~ technical proficiencies ~

 

hardware: highly proficient at building/troubleshooting custom-built and branded computers dating to commodore 64; scanners; printers; copy machines; blackberry support and other personal devices

 

software: highly skilled at managing microsoft windows 95/98/2000/xp and vista; linux and nt operating systems, and implementing/troubleshooting personal networking operations

 

~ education/training ~

 

associate degree, general courses (present)                                                lord fairfax community college, middletown, va

associate degree, business management, 1995                                                            westmoreland county cc, youngwood, pa

optics courses, 2008                                                                                                massanutten technical center, massanutten, va

certified optician apprentice                                                                                                                   american board of opticianry

certificate, building maintenance, 1993                                                                   dean institute of technology, pittsburgh, pa

certificate, auto mechanics, 1992                                                                            north fayette area vo-tech, connelsville, pa

 

professional experience

 

luxottica retail, various locations (va)                                                                                   2005 cpresent

lenscrafters, lab manager, 2009-present                                                                                                    

 

ø  display exemplary technical, organizational and leadership skills in fast-paced 10,000-square-foot retail setting, consistently achieving high-level corporate and customer standards for annual $3 million operation

ø  show strong technical acumen, troubleshooting range of electrical, mechanical, computer and/or pneumatic equipment and software programs in timely fashion

ø  steered successful installation and integration of new eyenet computer system, effectively managing field support duties

ø  cohesively work with retail/general managers, demonstrating strong ability at training, coaching and developing top-performing retail and lab associates

ø  offer strong fiscal skills, assisting retail team with sales budgets/projections and overseeing lab budgets/procurement duties

ø  developed policies and procedures to properly and effectively close store locations, system now adopted by corporate

ø  feature outstanding communication skills, developing and conducting training seminars and growing physician relations

 

target, optical team leader, 2007-2009                                                                                                         

 

ø  showed strong management ability, growing into backup role as regional team leader, including eventual oversight of 20 stores in 5 states and all personnel matters

ø  offer strong marketing skills, directing various business-to-business strategies for $1 million sales store

ø  successfully implemented project to overhaul 20-store computer system

ø  served as project leader on installation of eyenet system and coordinated ongoing support and training

ø  displayed strong communication and leadership skills, responsible for managing training programs of 5 stores in 3 states

ø  skilled at driving strong doctor/client relations, boosting bottom-line for company and client s respective practice

ø  achieved numerous corporate awards for consistently exceeding store and corporate goals, including 150 percent increase

 

lenscrafters, retail manager, 2005-2007                                                                                                      

 

ø  efficiently managed retail operations, including staff of up to 15 people, payroll, and recruiting and training

ø  effectively scheduled associates to sales goals, ensuring customer expectations were satisfied

ø  skillfully coordinated lab resources and retail department, optimizing customer flow and store revenue

ø  noted for developing ongoing collaborative team environment between lab and retail interests, evident by receipt of numerous customer service awards based on customer recommendations

 

potter enterprise, front royal, va                                                                                                 1998-2004

owner/operations manager                                                                                                                           

 

ø  launched thriving private landscape design, installation and maintenance business, managing successful business while working numerous second jobs during evening hours for health insurance

ø  oversaw accounting and billing, including accounts payable and receivables and collections

ø  showed strong skills at drafting successful bids and proposals for new business

ø  established data processing system to track performance and maintain necessary compliance standards

ø  excelled at customer service, operating at highest of professional standards within local and state codes and tax agencies

 

bed bath & beyond, various locations (va)                                                                                      1999-2001

receiving department manager                                                                                                                      

 

ø  responsible for coordinating freight flow with trucking companies and sales floor, efficiently receiving merchandise, pricing and deploying merchandise to sales floor or stock rooms for $30 million, 60,000-square-foot store

ø  noted for being highly organized and operating extremely safe and clean work environment, resulting in district manager s request to train newly hired receiving managers

ø  proactively assisted company with various new store openings and coordinating fellow associates

 

petsmart, various locations (va)                                                                                                     1997-1999

assistant director/acting store director                                                                                                    

 

ø  responsible for daily operations of 50,000-square-foot store, including 3-4 department managers and up to 80 associates and all payroll, recruiting and training

ø  recognized for achieving 30 percent increase in annual sales while cutting expenses by 8 percent

ø  successfully revitalized underperforming store and smoothly directed store s transition to eventual closing, leading to promotion as acting store director

ø  helped draft corporate policy and procedures to properly and effectively close stores

 

dollar general, various locations (va/w.va)                                                                                 1994-1997

store manager                                                                                                                                                

 

ø  responsible for up to 12 associates and all day-to-day operations, including payroll and human resource matters$ million

ø  achieved 18 percent increase in sales and 5 percent decrease in expenses for 8,000 square-foot, $2 million store

ø  recognized as go-to turnaround manager, assigned to several struggling stores and rewarded for delivering underperforming units back to company expectations

ø  excelled at performing highly successful peer-to-peer coaching

 

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