profile                                                

it professional skilled as a network administrator, technical support, and data entry technician. mastery in implementing innovative business practices and applying technology-oriented software applications solutions to standards of competitiveness. constantly evaluating and developing applications and solutions which contribute to excellence, innovation, team work, and diversity. leverage vast knowledge of a wide range of network systems, protocols, and applications. clearly communicate it strategies with realistic examples at every level of an organization. skilled trainer and project leader; able to direct multiple tasks effectively and exhibit mastery of it software and tools.

 

technical support / network administration / information technology / hardware diagnostics

pc software training / help desk support / server management / critical network projects

 

technical competencies                  

hardware: dell server, hp blade servers, switches, routers, network cabling patch closets, intermec devices, quantum super loader, equalogic san

software: check point vpn, cisco vpn, ms office, ms-dos, qualcom, profit tools, pc miller, sniffer pro. sap, sysaid

operating system / networking: windows 9x, windows nt, windows xp, windows 2000 pro/server cisco ios, tcp-ip, ip-addressing, sub-netting, vlsm, vlans, static routing, telnet, remote access, routing protocols, frame-relay, access-lists

certification: a+ it technician certification

professional experience                

sabert corporation

tech support / network administrator, 2007 c 2009

         assess the functionality of servers, print servers, and telnet, utilizing active directory, exchange, and web server; created and terminated user accounts,

         delivered technical support to 5 distinct sites for sales teams; supported a variety of devices including pda phones, adp payroll software and inter-tel pbx phone systems.

         successfully handled projects such as migration of the adp database to a new server, creating requisitions in sap and adding, schedule, mounting and replication of equalogic san.

         utilized knowledge of desktop support for workstations, business essentials printing system, label printers, and access points.

-         resolved user inquiries including it supply orders, and those using the sysaid ticking system.

-         advised other network support and client server specialists and planned, coordinated, and implemented network security measures.

-         installed, configured, and supported local area network (lan), wide area network (wan), and internet system or a segment of a network system.

-         maintained network hardware/software and monitored the network to ensure network availability to all system users and performed necessary maintenance to support network availability.

-         configured access points throughout warehouse shipping area and configured all intermec rf handheld systems.

-         installed and configured switched, access points, and crm software.

 

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day break express inc,                                                  

data entry / technical support, 2003 c 2006

         provided technical assistance to computer system users and answer questions or resolve computer problems for users in person, via telephone or from remote location.

         assisted users concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

         conferred with staff, users, and management to establish requirements for new systems or modifications.

         entered commands and observed system functioning to verify correct operations and detect errors.

-         installed and performed minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

-         prepared evaluations of software or hardware, and recommended improvements or upgrades.

-         read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

-         set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

 

education                                           

 

micro power computer institute, linden, nj

tech support power course (a+ net+mcp)

 

metro-wide technical institute, newark, nj     

cisco certified network professional (ccnp)

 

metro-wide technical institute, newark, nj

cisco certified network associate (ccna)

 

rockland community college, rockland, ny

computers in society, computer keyboarding (30 wpm)

intro to computers, programming visual basic

 

 

 

 

 

 

<date>

 

 

<<first name>> <<last name>>

<<title>>

<<company>>

<<street address, suite #>>

<<city, state zip code>>

 

dear <<courtesy>> <<last name>>,

 

please accept my genuine interest in offering your organization my 6+ years of success and progressive technical support, network administration, and it acumen including, requirement analysis, problem sensitivity and resolution, system evaluation, and sound decision making. my goal is to become part of an effective team, where my knowledge and technical skills can be utilized to create quality solutions. i possess exceptional organizational and interpersonal attributes and a proven determination to succeed and exhibit dynamic follow-through, astute professionalism, and a stellar work ethic.

 

with a strong passion for it, i possess knowledge of hardware diagnostics, pc software training, help desk support, server management, and critical network or infrastructure projects. my career success is based on completion of various training and it-based educational certifications including tech support power course (a+ net+mcp); cisco certified network professional (ccnp); cisco certified network associate (ccna) and courses such as computers in society, computer keyboarding (30 wpm), intro to computers, and programming visual basic. i consistently provoke others to reach for the next level of success and use my interpersonal skills to consistently create lasting relationships with people from diverse cultures and professional backgrounds and interact with a network of cross-functional engineering professionals to achieve maximum motivation, collaboration, and efficacy.

 

further, my experience supporting project operations combines with my ability to quickly respond to any deficiencies in technical system performance in order to reduce any risk of project mishaps or missing time lines. as a result, instances of mishap during project progression are non-existent under my watch. both because i am a dynamic leader and because i advise others to be dynamic leaders as well. team building and cohesiveness among myself and my peers, leads to a great environment where everyone is free to perform at an optimal level.

 

the opportunity to meet with you to discuss how my background and qualifications meet your needs would be most welcome. you may contact me at your convenience as i look forward to hearing from you soon. thank you very much for your consideration.

 

 

sincerely,

 

 

 

yyyyyy x. yyyyyy

enclosure