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yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

 

 

 

details-focused help desk administrator eager to offer comprehensive employment background, as well wide-ranging technical proficiencies and solid customer service, toward maximizing an employer s success.

 

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profile of qualifications

 

         top performer who provides efficient installation, configuration, and troubleshooting spanning a range of hardware / software to boost operations, along with seamlessly liaising between help desk and field services.

         out-of-the-box thinker who demonstrates expertise in the installation, configuration, and operation of active directory within high-level department of defense computer networks across multiple network classifications.

         ambitious self-starter who plans, prioritizes, and completes tasks within high-pressure, deadline-driven situations.

 

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professional synopsis

 

isaf nato headquarters, kabul, afghanistan                                                                                                        2008 c present

 

help desk administrator

        utilize broad scope of it knowledge toward providing 24x7 tier i / ii help desk support levels to all military branches and government employees located in the kabul metro area within the afghan domain, including providing excellent nipr-, sipr-, and csd-based customer support to assure high-quality delivery of services.

        ensure seamless it efforts by creating and maintaining active directory accounts, handling password resets and account enabling, performing outlook 2003 profile installation and reconstruction, and making ip reservations.

        install and troubleshoot volp / vosip telephone systems, and facilitate multi-vlan ip network configurations.

        resolve hardware, software, and network issues received via walk-in, telephone, email, and trouble tickets submitted through remedy software by performing installations, troubleshooting, configurations, and repairs.

 

navy marine corps intranet (n.m.c.i.)                                                                                                                             2007 c 2008

 

eds technical fields service representative (contractor)

        led desktop support for an enterprise of 2,000+ users on a u.s. navy installation base, including implementing government software for active directory user accounts, performing software / hardware installation and repairs on dod and non-dod laptops and pcs, and facilitating cpu imaging using ghost 8.0 and powerquest.

        performed comprehensive software distribution for end users using radia, configured outlook 2000 c 2003 exchange for new / existing users, and provided active directory password and account enabling for end users.

        troubleshot various windows os, pcs and printers, and media converters, along with providing support for diverse service interruptions (i.e. printer routings, power outages, wiring problems, malfunctioning servers).

        provided blackberry programming for new users and configured blue tooth cac card readers.

 

apac                                                                                                                                                                                                              2007

 

technical analyst / customer support

        strategically steered desktop support for 300+ users, including resolving telecommunications issues, handling cpu imaging using ghost 8.0, performing heat system ticket tracking, and providing end user customer service.

 

united states navy                                                                                                                                                                     2000 c 2006

 

lan administrator (2005 c 2006)

        expertly performed onboard network administration and ship-to-ship radio communication for the u.s.s. kingfisher (naval station ingleside), including providing system troubleshooting and back up, hands-on cat 4 cable wiring and fiber optics, and supporting lotus notes efforts as necessary to ensure seamless it functioning.

 

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resume • page two

(xxx-xxx-xxxx • abc@xyz.com

 

 

 

 

 

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professional synopsis (continued)

 

united states navy (continued)                                                                                                                                             2000 c 2006

 

logistics system administrator (2002 c 2005)

network administrator (2003 c 2004)

office of the chief information officer & joint chiefs of staff, pentagon, arlington, va

        administered a system to provide sensitive information support to 20 jcs ocio action officers, including performing system-wide troubleshooting and back up and consistently assuring system availability to all users.

        managed and performed testing for the software defense property accountability program, along with developing an it library for joint chief of staff and a statement of work to upgrade and enhance databases.

        supported windows 2000 / 2003 file and print services, and demonstrated experience with intel-based pc hardware and network printers, and on-call procedures pertaining to automatic alerts and trouble tickets.

        maintained working knowledge of the osi model.

 

it help desk (2000 c 2002)

naval air station joint reserve base, fort worth, tx

        played a vital role in building and sustaining productive it operations by performing integral software testing, processing warranty orders or service desk tickets, and performing standardized policy / procedure functions.

        updated management on customer service issues while maintaining solid customer relationships at all times.

 

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education & certifications

 

degree name in computer science                                                                                                                       devry university

 

comptia security+ certification

comptia network+ certification

 

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technical summary

 

operating systems:

microsoft windows xp / vista • microsoft windows server nt / 2000 / 2003

blackberry • bluetooth / cac card readers

 

networking protocols:

active directory installation, configuration, & operations

 

software:

norton antivirus • mcafee antivirus • symantec antivirus • symantec ghost 8.0 • powerquest

microsoft office home / professional 2000 / xp / 2003 / 2007 • formflow • lotus notes

 

ticketing systems:

remedy • heat • track-it!

 

additional skills:

nipr / sipr / csd security classification machines • volp / vosip phone installation / troubleshooting

desktops • laptops • printers • media converters • scanners • webcams • power supplies

video cards • sound cards • hard drives • memory modules • motherboards

 

yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

 

 

 

 

date

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging [ insert job title ] role, and am submitting my resume for your review.

 

i am excited to build a rewarding career with your company, and am confident that my professional skills can help to achieve your key objectives.  i can offer experience in installing, configuring, and troubleshooting a wide range of hardware / software to boost high-level operations and maximize it success.  i can also demonstrate recent talents in installing, configuring, and operating active directory within department of defense computer networks across multiple network classifications.

 

to complement my background, please note that i hold a degree name in computer science from devry university, along with comptia security+ and comptia network+ certifications.  please refer to my attached resume for a list of my diverse technical proficiencies.

 

currently, as a help desk administrator for isaf nato headquarters (kabul, afghanistan), i utilize my broad scope of it knowledge toward providing 24x7 tier i / ii help desk support levels to all military branches and government employees located in the kabul metro area within the afghan domain, including providing excellent nipr-, sipr-, and csd-based customer support to ensure high-quality delivery of services.  within this role, i create and maintain active directory accounts, handle password resets and account enabling, perform outlook 2003 profile installation and reconstruction, and make ip reservations.  i also install and troubleshoot volp / vosip telephone systems, and facilitate multi-vlan ip network configurations.  as this is just a sampling of my job history, please kindly refer to my enclosed resume for additional experience.

 

you will find me to be a details-oriented professional who can contribute superior troubleshooting skills and sharp problem-solving abilities.  in addition, i can plan, coordinate, and manage multiple it tasks within fast-paced, deadline-driven environments while streamlining processes to increase productivity and efficiency.  for the sum of these aforementioned reasons, i believe i will prove to be an incredible asset to your team.

 

i look forward to hearing from you, and thank you in advance for your consideration.

 

sincerely,

 

 

 

caritta s. jackson

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