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career objective
enthusiastic bba candidate eager to contribute strong customer service, problem-solving, and administrative skills toward supporting a progressive organization seeking a driven and productive team member
profile
ø offer solid practical work experience as well as strong academic background in business administration, marketing, human resources, and loss prevention
ø facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention
ø demonstrated ability to perform multiple concurrent responsibilities in fast-paced settings; gained valuable professional experience concurrent with academic pursuits
ø proactive team player equally effective in independent and collaborative environments; superior time management and organizational abilities
ø sharp technical proficiencies including microsoft office (word, excel, powerpoint)
ø dynamic communication, presentation, public speaking, and relationship management skills; intermediate french language skills
education
california state university, fresno anticipated graduation may 2010
bachelor in business administration c international business emphasis
- management studies, london summer program 2009
- volunteer coordinator / member, international business association
- member, lambda alpha epsilon american criminal justice association
professional experience
investigator / administrative manager, synergy associates insert date c present
- perform a broad scope of managerial, operational, administrative, and customer service duties
- oversee all independent contractors and security officers; accurately administer w2 and 1099 employee payroll, and ensure licenses are current and performance meets high company standards
- consult with clients and attorneys, process account paperwork, and prepare client invoices
personal assistant, salwasser farms insert date c present
- apply strong understanding of business needs toward providing support with a wide variety of day-to-day tasks
- execute administrative duties including scheduling appointments, coordinating travel arrangements, and assisting with office operations
sales consultant, carmax inc. 1/07 c 1/08
- provided excellent customer service throughout sales lifecycle; worked closely with clients from initial greeting through ultimate vehicle delivery
co- manager, charming shoppes inc. 6/06 c 1/07
- entrusted with all duties of store manager including delegating tasks and supervising team of 2-5 employees; resolved escalated customer issues
- performed opening and closing procedures, created and maintained merchandising displays, oversaw all cash and credit transactions, managed banking duties, and conducted audits
p.o.s supervisor/cash office and loss prevention officer, kohls inc. 2/04 c 6/06
- hired, trained, and managed highly productive team of 10+ employees; processed all new hire paperwork
- ensured a safe and secure environment for employees and customers; performed on-floor and cctv surveillance as a licensed security guard
- prepared cash drawers prior to store opening; conducted weekly and monthly audits
- played an integral role in supporting the grand opening of four new store locations
- granted recognition for exceptional rate of shoplifter apprehensions and detection of employee theft
~ community activity ~
active volunteer, hands on community insert date c present
active volunteer, current drought volunteer services in firebaugh / coalinga insert date c present
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