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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
Country of Citizenship: United States
SSN: xxx-xx-xxxx
Security Clearances: N/A
Veterans Preference Points: N/A
Job
Announcement Number: OI&T-RG-10-GW349413
Job Title: Information Technology Specialist
(INFOSEC)
Department: Department Of Veterans Affairs
Agency: Deputy Assistant Secretary for
Information & Technology
Core Competencies
IT, Information & Technology, Information Security, Computer Technology, Technical Infrastructures, Telecommunications, Communication Systems, Information Services, Systems Implementation, Standardized Processes, Quality Assurance, Project Administration, Technical Support, Troubleshooting, Problem Solving, Helpdesk Support, Systems Support, Management, Training & Development, Team Building/Leadership, Customer Service, Interpersonal Relations
Professional Experience
09/1997-Present
Verizon Communications
Staten Island, NY
Salary: $90K-$100K/annual
Hours per Week: 45
Supervisor: N/A; Phone: N/A
Local Operations
Manager; 2004-Current
Promoted based on earlier performance and contributions to steer full-scope
Fiber Optics installation,
video and circuit maintenance projects to meet critical timelines; includes
providing desktop/laptop support for Fiber Optic technicians. Contribute
sharp leadership skills toward effectively supervising Service Technicians,
with focus on delivering world-class customer service; in recognition of
dynamic managerial qualities, selected to direct 65 Technicians as Lead Manager
over a 14-month timeframe. Have presented broad-scope training sessions
to 140 Service Technicians, 80 Customer Service Representatives and 100
Marketing Representatives in field operations and technologies installed for
customers. Relied on as subject matter expert (SME) for both PC and OS
operations as well as primary point of contact on DSL troubleshooting. Maximize
customer satisfaction through diligent follow up with tier-2 support
group VADI and end users.
Strategically collaborate with cross-functional internal departments in attaining critical company objectives. Instrumental in boosting departmental productivity and overall quality levels by resourcefully defining and instituting several proactive initiatives. Have standardized processes, substantially improving technical support team performance in achieving timely resolution of complex issues. Recognized as key contributor in facilitating setup of new network operations.
Page 1 of 2
Yyyyyy x. yyyyyy Page 2 of 2
Service Technician; 1997-2003
Efficiently maintained and provisioned commercial and residential voice and data lines; installed and maintained Copper/Fiber Optics and conducted both inside and outside routing of service wires. Effectively troubleshot technical service issues for prompt resolution and thoroughly documented implemented solutions. Facilitated equipment testing and operating system evaluations to maximize turnaround in diagnosis and repair of technical and connectivity issues. Provided five points of contact to customers to ensure optimal servicing; commended for consistently delivering quality service and surpassing company standards. Appointed Lead Technician in support of chronic repeater reduction program within the South Brooklyn market.
00/1991-00/1997
Sunmar Pharmacy, Inc.
Brooklyn, NY
Salary: N/A
Hours per Week: N/A
Supervisor: N/A
Manager
Steered broad-scope business operations of high-traffic retail center spanning inventory control, sales, customer service, human resources, monetary, and comprehensive administrative reporting. Successfully trained, developed and led a top-performing team, with emphasis on providing superior customer service and ensuring high satisfaction levels. Concurrently led all LAN administrative and technical support functions within Pharmacy Department to optimize operational efficiencies and minimize downtime.
Education
Borough of Manhattan Community College, Manhattan, NY
Degree: Associate in Business Management
Date Earned:
GPA:
Credit Hours:
Certifications/Specialized Training
Microsoft Certified Systems Engineer (MCSE)
A++ Hardware Certification
Cisco Routers
FIOS I&M Installation/Data Services
Fiber Optics/Fiber Splicing Certification
Custom XDSL Training
ADSL Overview for Managers
Technical Proficiencies
Platforms: Windows 98/ME/2000/XP/Vista/Windows 7, Mac OS
Tools: Microsoft Word, Excel, PowerPoint, Visio, Lotus Notes
I/M Systems: WFADO, CMPS, V-Repair, Sabit, DTI, IVAPP, ICGS, IFAS, AMTS/FAST
Languages
Basic Chinese (Cantonese)
Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
Country of Citizenship: United States
SSN: xxx-xx-xxxx
Security Clearances: N/A
Veterans Preference Points: N/A
Date
Department of Veterans Affairs
Deputy Assistant Secretary for Information & Technology
RE:
Job Announcement Number:
OI&T-RG-10-GW349413
I am extremely interested in being considered for the Information Technology Specialist (INFOSEC) position currently available with your agency, and am submitting my resume for review. In advance, thank you for your time and consideration.
As demonstrated, I offer you 13 years of extensive experience as a Technical Professional, with expertise in full-scale project management, strategic systems implementation/administration and broad-scope technical troubleshooting, problem resolution and end-user/helpdesk support. In a leadership capacity, I have a strong background in training, coordinating and directing dynamic teams and am relied upon as a subject matter expert and primary point of contact in addressing and resolving complex technical issues. I excel in building critical relationships with cross-functional staff, management and customers and am proficient in strategically prioritizing, planning and driving projects to ensure on-time, on-budget delivery while maintaining high quality standards. Complementing these qualifications, I am a Microsoft Certified Systems Engineer (MCSE) and have earned A++ Hardware Certification. Additionally, I continually take the initiative to participate in ongoing training/professional development to maintain current knowledge of emerging technologies and maximize personal job performance.
As an employee, you will find me to be a driven leader and collaborative team player prepared to deliver immediate and long-range results and committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your agency, and look forward to interviewing with you in the near future.
Sincerely,
Yyyyyy x. yyyyyy
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