yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

tel: (xxx-xxx-xxxx

abc@xyz.com

objective

 

performance-driven operations manager eager to contribute expertise in optimizing customer service, business development and operational efficiency toward supporting the employer in boosting bottom-line profits through proactive leadership.

professional experience

 

first advantage, melville, ny, 1993 to 2007

operations supervisor             (2005 to 2007)    

         navigated daily activities of data entry department for leading background investigations and credit reporting firm.

         merged excellent decision-making, communication and interpersonal skills to interview, hire, train, coach, motivate, evaluate and manage 18 data entry specialists.

         consistently emphasized and enforced superior client service for fortune 500 companies seeking pre-employment background checks.

         exercised well-honed prioritization skills to delegate assignments, maintain case documents, and monitor adherence to production goals.

         maximized customer satisfaction by strategically planning and coordinating department workflow to ensure achievement of critical timelines and objectives.

 

operations manager/call center manager        (1995 to 2005)  

• spearheaded department operations and personnel base of 50+; held accountability for hiring, training, evaluations, discipline, coaching, and performance management.
• championed large-scale conversion from paper-based processing to fully paperless solution throughout branch and subsequently nationwide; captured $100k in annual branch savings and $3m nationally.
• leveraged first-rate leadership talents to train staff in use of paperless and fax software systems.

• proficiently functioned as administrator for meridian phone and symposium call center.
• exhibited strong versatility in concurrent roles as branch s facilities manager and purchasing coordinator.
• promoted from role as credit processor/customer service representative (1993 to 1995).

awards:

  center of the year: 1999, 2001, 2002, 2003, 2004

  efficiency of the year: 2002, 2003, 2004

  controllable expense of the year: 2002, 2003, 2004

  most profitable center of the year: 2002, 2003

  outstanding customer service support: 2002 & 2004

education

 

associate s program in business administration, axia college at university of phoenix, 2007

business administration studies, university of phoenix, 2001

computer skills

 

microsoft office suite (word, excel, powerpoint, outlook)

certified in nortel symposium call center software

certified in filenet and capture professional

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

tel: (xxx-xxx-xxxx

abc@xyz.com

 

 

 

 

 

date

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 
are you currently seeking an ambitious and personable operations manager with strong talents in identifying cost savings and productivity improvements?  if so, i m submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as indicated in the accompanying resume, i bring to you outstanding supervisory skills, and an exemplary blend of expertise in customer/client satisfaction, report preparation and analysis, personnel training, and problem solving. to complement these qualifications, i offer an unwavering commitment to achieving accuracy, quality and efficiency in all endeavors.

 

if selected to join your organization, you will find me to be a diligent and dedicated professional committed to supporting you in achieving your objectives through superior performance and initiative. i would most certainly be a valuable asset to <insert name of company>, and look forward to interviewing with you in the near future.

 

truly yours,

 

 

 

yyyyyy x. yyyyyy