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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx

Email:  Abc@xyz.com

Country of Citizenship:   USA

Social Security Number:  XXX-XX-XXXX

____________________________________________________________________________

 

Vacancy Announcement #:                     

Position:                                          

____________________________________________________________________________

 

Core Competencies

Department of Defense experience, strategic operations, event/program management and coordination, project oversight, change leadership, team building, staff management, organizational studies, public outreach, advocacy, relationship building, public relations, community partnerships, communication, planning, logistics, administration, resource management, internal review, presentation development, SOP development, vendor interaction, catering program design, purchasing, business operations, facilities management, liaison, procedure development, marketing, budgets, APF and NAF fund management, IMA-E/USAREUR and garrison organizational structure, Associates Degree in Business Management, upcoming Bachelor of Business Administration degree  

 

 

Professional Experience

September 2007 - Present

Family Morale and Welfare Recreation Command

Alexandria, VA

NF-5

Hours per week:  40

Salary:    $­­­­­­­­­­­­­­­_______ Annually

Supervisor:  Colonel Brick Miller/J.C. Abney xxx-xxx-xxxx                         May Contact

 

Senior Program Analyst/Action Officer, Base Realignment and Closure (BRAC) Program Manager, Family Morale, Welfare Recreation Command (FMWRC)

 

As Program Manager of the BRAC program under the auspices of FMWRC, charged with researching, planning and organizing/coordinating the relocation of 500+ personnel from National Capital Region (NCR) to Fort Sam Houston (FSH), TX.  This position requires serving as facilitator, creator and executor of all Command projects of this split-base operation, including coordinating reach-back procedures for procuring and allocating personnel space.   In support of ensuring personnel mission readiness, coordinate utilization of town hall venues in both the NCR and in FSH.  Also serve as point-of-contact for FMWRC for the consolidation of NCR and in the region re-balance and base realignment for the Installation Management Command.  This assignment includes interface with Human Resources Department regarding documentation on hiring procedures for filling requirements of personnel needed to ensure relocation process mission capability.

 

Page 1 of 6


 

 

Yyyyyy x. yyyyyy                        Vacancy #:                                                                                 Page 2 of 6

 

 

Involved with planning, design and reconstruction of command buildings, including floor plans.  Also participate in briefings and planning meetings with senior leadership to assure accomplishment of multi-mission directives regarding strategy and planning for key actions regarding Moral, Welfare, Recreation (MWR), Family Programs and Army Lodging.  In support of this process, facilitate development of internal/external Directorate teams and task forces focusing on Command position development to ensure all requirements are addressed.  Prepare Standard Operating Procedures as required.  Provide overall support of all administrative/logistical coordination of Operations Directorate.  As Project Team Leader, tasked with coordinating BRAC briefings and correspondence relative to MWR, Family Programs and Army Lodging programs.

 

 

October 2006 C September 2007

Family Morale and Welfare Recreation Command (FMWRC)

Alexandria, VA

NF-4

Hours per week:  40

Salary:    $­­­­­­­­­­­­­­­_______ Annually

Supervisor:   ______________________                   May /May Not Contact

 

Business Operations Assistant

 

Worked closely with Business Operations Chief in the Joint Service Prime Vendor Program; developed marketing presentations to promote program to garrisons.  Prepared, coordinated and achieved the Mandatory Reporting and Participation initiative for participation by installation.    Conducted 11 on-site implementation meetings within one four-week period, including developing Standard Operating Procedures, PowerPoint presentations, meeting agendas and all meeting documentation.  Identified training regarding corporate trends, heart-healthy options, catering menus and food presentations.

 

Along with Marketing Department, developed Voice of the Customer survey distributed installation-wide, which allowed customer feedback and communication.   Additionally, served as Rebate Manager, restructuring enhancement programs through developing slide presentations, incorporating tracking of individual statistics and documenting installation financial status.  Organized Joint Service Team meeting, which included seven commercial manufacturers, and negotiated two rebate agreements, with the possibility of four additional.  Established new team for streamlining FMWRC operations to include commercial sponsorship, events, contracting and F&B theme restaurants.

 

Served as member of Technical Evaluation Panel for Foods & Beverage, focusing on commercial contract for Business Operations Theme Restaurants.  Was one of four team members reviewing Nehelani catering facility at Schofield Barracks, Hawaii.  Identified catering, conference and bingo weakness in operations and resultant recommendations for improvements resulted in $10,000+ profit in two months. 

 

For MWRWG, maintained all staff actions, Form 5 and out-of-cycle vote input.  Participated in Mangia audit and acquisition plant for JSPV contract review, and with the Hebrew National product promotion, coordinated commercial contractor passes.  Served as Contracting Officer Representative, with responsibility for $37MM+ in activities of 95 installations.  This included analyzing pertinent data and participating in on-site interaction with managers, establishing and maintaining open communication regarding activity requirements.

 

 

 

Yyyyyy x. yyyyyy                        Vacancy #:                                                                                 Page 3 of 6

 

November 2001- August 2006 

U.S. Army Directorate, Morale, Welfare and Recreation

Vicenza, Italy

NF-4

Hours per week:  ______

Salary:    $­­­­­­­­­­­­­­­_______ Annually

Supervisor: Annette Evans, 717.254.9700                 May Contact

 

Deputy, Action Officer, MWR

 

Served in directing MWR programs as part of multidisciplinary team of 300+ staff at Army installation in Vicenza, Italy.  As part of cross-functional team, planned and facilitated activities such as soldier PDPs, R&R, reintegration, Health Clinic programs and EEO events.  Additionally, implemented programs and services during Operation Enduring Freedom (SETAF) and for the 173D Airborne Brigade (CJTF-76/Afghanistan).  

 

Oversaw all Internal Progress Reports (IPRs) and a Coordinating Committee consisting of PAO, DPW, DOL, Protocol, Military Police, MWR personnel, a Deputy Commander and others.  Worked with other installation and MWR activities (ACS, CYS, Recreation), unit commanders and activity councils for operations input and to coordinate any requirements.  Reviewed directives, including identifying and analyzing any issues, offering change recommendations, implementing decisions and preparing needed supporting materials.   When needed, served as Director, MWR, during absences and TDY.  Led five major MWR divisions regarding activity planning, budgets/expenditures and policies. 

 

Performed capital purchases, such as restaurant equipment and catering vehicles, and participated in construction projects.  In conjunction with Financial Management Division, developed first five year plan, which included local MWR construction program.  Incorporated planning, budgeting and services coordinating/scheduling in design, launch and administration of business operations program.   Spearheaded initiative to create corporate conference center, developing operations and promotional strategy.  Worked closely with installation engineers on plans for proposed construction projects for modification/renovation of existing facilities.

 

Helped design first-ever Soldier Family Entertainment Center, a $10.5MM project, consisting of 16-lane bowling center, Kids Zone, Sports USA and Strike Zone.  Developed reintegration programs and served as facilitator and logistical coordinator; created program entitled Spark* Spouse, which offered outstanding support for spouses of deployed soldiers.  USAREUR Commanding General acknowledged program as a model for other installations during 2006 Garrisons Commander Conference.

 

Served as Event Coordinator for large variety of community affairs, including Grand Openings of Child Development Center, Tax Relief Office, Golden Lion Community and Conference Center, the July 4th Community Fests, Soldier Show, USO Show, SETAF 50th Anniversary Gala, AFN Anniversary Party, three Homefront Celebrations, Retirement Ceremonies, Community Relation Parties (COMREL), MWR Community Expos, Garrisons Commanders Conferences and Technology Expos, among others.   Additionally, managed community-wide programs serving thousands of soldiers and families in club and other MWR facilities, including yellow ribbon boards, Helly Honeys through AFN, Support our Troops Day, Back to School Bash, Halloween Carnival, Winter Fest/Tree Lighting Ceremony, Multicultural Fair, Father-Daughter, Mother-Son dances, Mardi Gras Bash, Library Sidewalk Fair, Military Spouse Appreciation Day, St. Patrick s Day Bash, Cinco de Mayo celebration and the Eggstravaganza Holiday Hunt.

 

Yyyyyy x. yyyyyy                        Vacancy #:                                                                                 Page 4 of 6

 

 

For these events, produced schedules, coordinated all Audio-Visual equipment, flags, arranged for speakers, prepared guest lists, including officers and distinguished guests from host nation, seating arrangements, handled catering, arranged for passes/gate reception, arranged for photographs and publicity, and implemented all activities necessary to assure event success.     

 

In liaison role, interfaced with civilians and other military clubs and business associations to exchange ideas and gain information regarding programs already in place.  To ensure conformity with Italian laws and customers, designed presentations for Italian dignitaries and community groups, as well as for senior command and higher headquarters.  Employed in-depth knowledge and specialized experience in developing community interaction concepts.

 

 

 

Month 2001 C Month 2004  

U.S. Army Community Relations Division, Morale, Welfare and Recreation

Vicenza, Italy

NF-4

Hours per week:  ______

Salary:    $­­­­­­­­­­­­­­­_______ Annually

Supervisor: Annette Evans, 717.254.9700                 May Contact

 

Golden Lion Community Club Manager

 

Was tasked with comprehensive project management oversight for this conference facility, including analysis of existing operations and then implementation of improvements, such as design and start-up of full-service catering, restaurant and marketing programs internationally.  Established new procedures that resulted in productivity increases with more efficient use of resources.  Hosted high profile international conferences such as Southern Region Commanders Conference led by the Chief of Staff of the Army and other military leaders, Garrison Commander Conference and USAFE SJA/LOM Conference.   For conferences, coordinated all lodging and meals and developed specialized itineraries for spouses and professional development excursions for military attendees.  Coordinated all briefings and logistical support, including interfacing with Provost Marshall s Office, Italian police and all other Force Protection agencies involved with security and support of the conference; efforts were acknowledged by several General Officers with coins and letters.

Trained and managed support teams and assessed plan progress, including statistical data and various budget reports, to determine level of achievement of goals regarding budgets and profitability.  Also measured such metrics as customer relations/satisfaction, personnel and expense limitations. 

For this assignment, employed broad-based knowledge and expertise in management techniques, building strong teams in a European environment in support of maximizing utilization of recreational programs, facilities and equipment.  Developed IMWRF five year plan based on marketing surveys of customer preferences in programs, as well as considerations of the mission, personnel, budget, staff and facilities, for the Golden Lion Bowling Center.   In absence of USAG Vicenza Business Operations Chief, managed two bowling centers, three clubs, two lodging facilities, one campground and one Recreational Lodging facility.

 


Yyyyyy x. yyyyyy                        Vacancy #:                                                                                 Page 5 of 6

 

 

 

Spearheaded the development and implementation of annual operating budget for appropriate/non-appropriated funds.  Prior to assignment as Golden Lion Manager, club was unable to achieve DA standard of 8% net profit.  This was accomplished by increasing gross operating income from $309,471 in FY01 to $391.424 in FY02 and $412,667 in FY03, and reducing labor costs in excess of $20,000.  This was a particularly noteworthy accomplishment because during this time period, more than 2,000 soldiers were deployed from this installation to Iraq.  Efforts and accomplishments were recognized through awarding of James Carroll Award for Excellence in Army Club Management.

 

 

 

August 1999 C August 2001 

Ramada Inn

Fort Drum

Watertown, NY

Hours per week:  ______

Salary:    $­­­­­­­­­­­­­­­_______ Annually

Supervisor: Chuck Palamatier, 315.788.0700                       May Contact

 

Food and Beverage Director

 

For this full-service hotel, was charged with comprehensive catering responsibilities, overseeing catering, conference rooms, room service, three restaurants and one pub.  Managed 37-employee staff supporting exemplary service through such motivational and reward programs as Mission of Excellence.    Demonstrated in-depth knowledge of hotel management, covering all segments such as Front Desk, Sales, Marketing and Housekeeping.  Increased restaurant and banquet revenues by 40%+ due to such innovations as continually upgrading menus.  Particular strengths in servicing wedding trade, including providing complete, individually tailored packages encompassing design, cake, menu and lodging; during one six-month period in 2001, managed 42 weddings.  Served as General Manager when required. 

 

 

Education

McKinley High School, 1991

 

AIU

Associates Degree, Business Management, 2009

Bachelor of Business Administration, International Business Concentration, expected 2011

 

 


Yyyyyy x. yyyyyy                        Vacancy #:                                                                                 Page 6 of 6

 

 

 

Training/Certification

 

TIPS Trained and approved training source

CFE Trained

COR Trained

Completed training for Food and Beverage Levels 1, 11 and 111

Action Officer Course, Feb 2007

Executive Training Hilton Corps

 

 

Awards/Commendations

 

James Carroll Award Winner, 2004

(6) Scrolls of Appreciation, 2002, 2003, 2004, 2005

Certificate of Achievement, 2006

(4) Commanders Award for Civilian Service, 2005, 2006, 2007

Superior Civilian Service, 2006

 

 

 

 

References

 

Mr. J.C. Abney

Deputy to the Commanding General for Family and Morale Welfare and Recreation Command

703.681.7472

 

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