career objective                              

customer-focused manager eager to contribute superior leadership, team building, and communication skills toward actively supporting the employer in optimizing performance

profile                                                

ø  offer numerous years of customer service experience, with expertise in human resources management, issue resolution, and quality assurance

ø  facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention

ø  strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs; recruit, train, and lead top-performing support teams

ø  successfully manage large volumes of critical information and maintain databases; generate reports instrumental to senior management in assessing performance

ø  demonstrated ability to perform multiple concurrent responsibilities in fast-paced settings; strong attention to detail and emphasis on accuracy

ø  dynamic communication, presentation, and relationship management skills; superior time management and organizational abilities

ø  proactive team player equally effective in independent and collaborative environments

ø  sharp technical proficiencies including ms office (word, excel, access, powerpoint, outlook), ms project, and proprietary applications

professional experience                

huf north america manufacturing, southfield, mi                                                                                                2/01 c 10/08

resident engineer (5/07 c 10/08)

senior warranty engineer (2/01 c 5/07)

                                                                       

process development corporation, livonia, mi                                                                                       1/97 c 2/01  

warranty consultant (11/99 c 2/01)

project manager (11/97 c 11/99)

customer relationship manager (1/97 c 11/97)            

                                                                                               

ryder logistics, ann arbor, mi                                                                                                              3/95 c 12/96     

customer service representative

 

~ key achievements ~

• in recognition of exceptional performance, steadily progressed within huf north america manufacturing to attain position responsible for a broad range of duties to ensure customer satisfaction, superior product quality, and smooth daily operations
• served as link between oem customers and huf hq; led client quality review meetings, regularly visited customer assembly plants, and actively participated in sales presentations
• successfully oversaw more than 120 customer satisfaction phone survey consultants in 23 distinct locations; recruited, hired, trained, and coordinated personnel; contributed to the creation of new customer satisfaction programs for process development corporation

education                                           

university of phoenix                                                                                                 anticipated completion insert date

studies toward project management certification

 

university of michigan, ann arbor, mi                                                                                                     insert dates

communications studies

 

 

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity as a insert job title and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include numerous years of experience working in a customer service capacity, with a solid supervisory background.  i excel at implementing quality improvement initiatives based on customer feedback, and am adept at working closely with clients to identify and address individual needs.  my outstanding communication, project management, and leadership skills have consistently proven instrumental in my success at achieving excellent levels of customer satisfaction. 

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

yyyyyy x. yyyyyy