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yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx abc@xyz.com
objective
driven hospitality management professional with expertise in private club sector eager to contribute strong revenue development, operations management and client satisfaction skill sets toward supporting the employer in maximizing results.
career profile
ø over seven years of management-level experience in the private club/resort sector.
ø solid experience in all phases of sales and customer service in high volume environments.
ø record of progression to assignments of increasing authority and responsibility.
ø skilled in recruitment, training and supervision of personnel in multiple hotel functions.
ø currently direct staff of 60 full-time employees.
ø exceptional ability to develop/maintain customer relations leading to repeat business.
ø adept in strategic financial planning and budgeting for multiple departments.
ø demonstrated competence in team leadership, training and hr functions.
ø knowledgeable in policy/procedures as well as event project management.
ø excellent capacity in prioritization, problem solving and effectiveness.
ø well-organized multi-tasker with exceptional interpersonal skills.
ø deliver outstanding public relations outreach on a consistent basis.
ø proficient in advanced business software applications.
ø capacity in property management operations.
ø college-level studies.
professional experience
cosmos club, washington, dc 2005 c 2009
operations/clubhouse manager
recruited to assume wide-ranging responsibilities for 100,000 sq. ft. private city club with 3,000 international members.
directed reservations, front desk, housekeeping, engineering, valet, maid and bellman service departments.
administered main clubhouse as well as 56 overnight rooms.
facilitated all departmental budgeting.
delivered significant improvement in occupancy, front desk operations and member/guest satisfaction.
managed staff of 60 employees.
spearheaded successful completion of major capital improvement projects including property management software upgrade.
hilton resort at kingston plantation, myrtle beach, sc 2003 c 2005
manager on duty/night audit supervisor
retained to provide management services for this 1300-room resort.
successfully resolved all guest service issues.
designated as emergency first responder for third shift.
as night audit supervisor, closed outlets and posted/reconciled charges.
directed third shift staff including front desk, security, housekeeping and engineering.
earlier background
prior to 2003, served as detective/officer, metropolitan police department, washington, dc, and sergeant, military police corps, united states army. in these assignments built outstanding operations, supervision, training and security skill sets.
education
northern virginia community college, alexandria, va, justice administration, 90 credit hours
yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx abc@xyz.com
cover letter text
date
hiring agent name
title
company name
address
city, state zip code
dear :
i am currently seeking a challenging career opportunity in a hospitality management capacity and am submitting my resume for your review. in advance, i thank you for your time and consideration.
as demonstrated in the accompanying resume, my professional qualifications include over seven years of successful business management experience with hilton and the prestigious washington, dc, cosmos club. to complement this background, i possess demonstrated expertise in front desk, housekeeping, reservations, recruitment, supervision, occupancy and guest relations, as well as strong analytical, problem-solving and managerial capabilities. as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance.
i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.
sincerely,
yyyyyy x. yyyyyy
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