yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

proficient business professional eager to contribute sales expertise as well as strong customer service skills and persuasive communication talents toward actively supporting an organization in maximizing performance.

profile

 

• respected sales manager with distinguished 26-year career leading sales and marketing operations.
• gifted sales strategist and tactician, recognized for driving revenues through innovative and focused cold call campaigns.
• consistently earned top ranks in sales performance in every position held by bringing revenues, profits and market share to new heights.
• extensive expertise in client needs analysis with a consultative approach to customer service operations.
• repeated success guiding sizeable, cross-functional teams in driving record-setting sales operations.
• expert presenter, negotiator and businessperson; able to forge solid relationships with strategic partners and build consensus across multiple organizational levels.
• experienced in persuasive communication; expressing ideas in ways that lead clients to understand sales presentations.
• capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
• demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines and working in a fast-paced professional environment.
• dynamic communication, presentation, problem solving, and relationship management skills.

 

selected accomplishments

 

~ consistently exceeded weekly sales goals and achieved the highest amount of quotes on the sales team ~

~ #1 of 160 representatives at collecting both total amount due and future amounts due ~

~ passed toyota quality assurance with 93% scores in bi-weekly audits ~

~ implemented a frequent business discount program at artistic flowers, effectively increasing sales by 5% ~

~ successfully increased revenues by over 13% in 2007 for artistic flowers ~

~ implemented incentive program to reward the most productive employees, effectively increasing productivity ~

 

professional experience

 

non-contingency collector convergys                                                                                                    2010-present

• facilitate productive client relationships through the implementation of effectively solutions to customer problems.
• actively collaborate with customer service team in lowering delinquency rates, raising amount collected and achieving high promise to pay ratios.
• effectively place between 110 and 175 outbound calls a day in a high pressure, strict deadline environment.
• consistently ensured delivery of quality customer service vital to sustaining and growing accounts

 

sales representative furniture deals                                                                                               2009-2010

• successfully steered sales operations to generate high volume growth and revenue; consistently exceeding sales goals through walk in customers and phone referrals. 
• strategically directed sales operations in a high-volume environment, while also building a strong customer base.
• facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention.

 

co-owner artistic flowers                                                                                                                           1994-2009

 

night manager scavuzzo s price chopper                                                                                                  1984-1994

 

professional education

 

coursework in linguistics/german arizona state university                                                                               1982
coursework in german kansas city kansas community college                                                                           1979

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

 

 

 

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity in a [insert job title] capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include experience driving sales operations, handling high-volume client phone calls and ensuring quality customer service. an examination of my credentials will confirm that i am a skilled professional who thrives in a challenging work environment. i am driven, independently motivated, and results-oriented. i enjoy a challenge and work hard to achieve success. it is my practice to operate within a strict conduct of professionalism and integrity with my clientele. to complement this background, i offer dynamic communication, presentation, problem solving, and relationship management skills.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

 

 

yyyyyy x. yyyyyy