career objective                              

customer-focused professional eager to contribute superior communication, consultation, relationship building, and sales skills toward launching a successful career in the insurance field while immediately contributing to the employer's success

profile                                                

ø  offer 10 years of progressive experience in sales, customer service, and operations, with expertise in business development

ø  demonstrated ability to provide excellent service for existing customers while expanding client base; manage key accounts, develop niche markets, administer major contracts resulting in high-revenue transactions

ø  effectively prospect, secure, and retain diverse client base; cultivate long-term relationships that lead to referrals

ø  monitor trends and developments, including competitive services and marketing activities, to identify and capitalize on opportunities to penetrate and develop markets

ø  dynamic communication, presentation, negotiation, and relationship management skills

ø  proactive team player equally effective in independent and collaborative environments

ø  bilingual in polish/english; sharp technical proficiencies including microsoft and windows products

professional experience                

owner/operator, ceramix & home improvement                                                                        2003 c present

• successfully steer all aspects of residential and commercial improvement projects; consistently achieve excellent levels of client satisfaction
• work closely with customers to determine needs, present recommendations, and design and create customized solutions; apply extensive product knowledge to develop budgets and estimate costs
• collaborate effectively with investors, coordinate subcontractors, accurately perform take-offs; adhere to strict schedules in completing projects

                      

manager, mr. tux                                                                                                                      2001 c 2003

• in recognition of outstanding performance, quickly progressed within store to attain managerial position entrusted with broad range of duties
• recruited, trained, and managed sales team; supervised daily sales operations and ensured superior customer service
• compiled and analyzed data to develop business forecasts and strategies; generated performance reports; administered payroll

                       

assistant manager, yale genton                                                                                                1999 c 2001

• provided excellent customer service while meeting aggressive sales goals and participating in recruitment and training process for new employees
• executed marketing and business development functions, managed inventory, performed administrative responsibilities

               

licensed insurance agent, combined insurance of america                                                      1998 c 1999

• proficiently sold health and accident policies to a diverse client base; conducted extensive market research to prospect potential customers and develop winning presentations
• performed collections functions and resolved outstanding account balances; analyzed financial reports and collaborated with team to implement strategies to boost profits

 

education                                           

holyoke community college

licensed health & accident insurance agent