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yyyyyy x. yyyyyy
11246 pecan canyon z san antonio tx 78252 zxxx-xxx-xxxx z belindaramirez11@ yahoo.com
dynamic, enthusiastic, and articulate business professional with broad based experience in business development, employee performance, training and client relations. eager to contribute organizational development, teambuilding and operations management talent toward supporting the bottom line goals of a progressive employer in a call center management role.
core competencies
start-ups and turnarounds
training/development/teambuilding
budget and p&l management
natural leadership style
persuasive and effective communicator
sales/marketing strategy development
high value account management
internet lead generation
prospecting and networking for business
bilingual - english/spanish
professional history
2009 to present- jp morgan chase - personal banker officer
fully licensed banker w/ series 6, series 63 and group 1; drive business development, client relations, and account management goals for bank products, mortgages, equity and signature loan business.
consistently exceed sales goals and maintain high scores for customer satisfaction indicators.
grow product sales and deposit accounts through dedication to customer service and identifying client needs; maintain exceptional percentage of repeat business and loyal client base through suggestive selling, promotional activities and relationship cultivation.
drive cross selling initiatives to gain additional business, educate clients on bank product portfolio, and make recommendations for new services and investment options.
1998 to 2008: wachovia corporation / world savings, san antonio, tx
2005 to 2008: mortgage sales manager
drove staff development strategies to optimize performance of 12 mortgage consultants; maintained accountability for over $30mm in monthly home loans with an application to fund ration of 67%.
consistently exceeded quarterly and yearly sales goals through persistent and aggressive efforts; grew repeat business & gained reputation for being a reliable, innovative and trustworthy professional.
intervened in customer complaint/resolution processes as needed; created a customer service responsive atmosphere by putting clients needs and desires first.
expanded customer base through aggressive and effective sales techniques; monitored and evaluated sales results, productivity levels and profitability on an ongoing basis.
provided one on one performance review activities with each mortgage consultant to define actual performance against benchmarks; provided re-training of fundamentals sales strategies as necessary based on individual performance records.
2004 to 2005: executive internet loan consultant/underwriter manager
began tenure as quality assurance manger (2000), achieved promotion to community loan underwriter manager in 2003, and subsequently underwriter manager.
prepared and processed files for underwriting, developed packages based on consumer needs, and develop effective business relationships with internal/external lines of business
brazos business school - accounting certificate, bookkeeping, and data entry
university of phoenix - associates in business administration
yyyyyy x. yyyyyy
11246 pecan canyon z san antonio tx 78252 zxxx-xxx-xxxx z belindaramirez11@ yahoo.com
name
title
company
address
city, state, zip
date
dear mr. / mrs. <name here>,
thank you for taking the time to review the attached resume for the position of <position here>.
are you seeking a dynamic, experienced, and successful management professional to join your team? i am a highly experienced candidate offering exceptional hands on experience in managing multi-million accounts, leading employee development strategies, and implementing cutting edge marketing and networking methodologies to enhance positioning and increase revenue and profit results.
tenacious, dedicated and knowledgeable are all words used to describe my style by employers and clients alike. with a polished and professional approach, i can effectively interact and establish strong partnerships with high-end corporate clients, internal business units, and a team of employees in any industry.
in addition, i have a keen understanding of monitoring and managing income, costs and business opportunities that will elevate your profit margins and revenue results. i can offer you superior communication and organizational skills, as well as the ability to interact with professionals at all levels. i have gained the reputation for being a smart, savvy and tenacious business pro, and i know that i could contribute to your organizations success from day one.
as a proven leader, i believe it would be mutually beneficial for us to meet. i will call within the next week to inquire about the possibility of meeting to discuss your organization s goals and how i can help you meet them. if you need to reach me before then, please feel free to contact me at the number listed above.
best regards,
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