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Yyyyyy x. yyyyyy
6431 Lakeview Road ~ Xxxxxx, Xxxxxx xxxxxx ~ (xxx-xxx-xxxx
Abc@xyz.com
Qualifications Summary
Ambitious office professional with solid skill in finance, client relations, critical thinking, written and verbal communication. Expertise in office coordination and administration, leadership and customer service.
Communication & Presentations: Present ideas clearly through precise communication. Strategically build relationships with staff and management with various socio-economic and educational backgrounds.
Technologies: Proficiencies include MS Office, Excel, Word Perfect 5.1, Cardpac, Xxxxxxng, and the Internet. Proven time-management and organizational abilities to provide exceptional customer service.
Key Strengths: In-depth experience understanding individual needs, desires, and emotion of individual and corporate clients. Accurately process financial information including invoices, general ledger reconciliation, accounts payable and receivable, month end reporting, account collections, and statistical analysis.
Career Path
H-XXXXXXVE Electronic Xxxxxxveform Lab, Inc., 2007 C 2008
Administrator/Coordinator
Designed, implemented, and evaluated consultant training and development programs, customer service initiatives, and performance measurement criteria.
Evaluated consultants' job performance and conformance to regulations and recommend appropriate personnel action.
Implemented corporate and departmental policies, procedures, and service standards.
Maintained records pertaining to inventory, personnel, orders, and supplies.
Reviewed records pertaining to activities such as accounts receivable and payable.
Supervised the work of consultants to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
United Health Credit Union 2005 C 2007
Visa Coordinator
Engaged in prompt customer service by addressing issues with thorough problem solving skill while processing applications, disputes, and losses.
Provided subordinate staff with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes.
Managed VISA portfolio; debit/credit cards, charge backs, arbitrations, and compliance.
Performed any combination of routine calculating, posting, and verifying duties to obtain primary financial data for use in maintaining clients account records.
Classified, recorded, and summarized numerical and financial data to compile and keep financial records accurate within VISA general ledger accounts.
Ensured departmental and individual compliance with federal, state, and company policies, procedures, and regulations.
Merchante Solutions 2000 C 2005
Programmer
Demonstrated equipment to customers, explained use, and responded to any inquiries or complaints.
Tested newly installed, or updated credit card processing equipment to ensure that it functions properly and conforms to specifications.
Managed clients accounts, researched funding issues and disputes, verified deposits, and reconciled daily/monthly reports.
Diagnosed technical problems; modified equipment to enhance performance.
Requested support from technical service centers when on-site procedures failed to solve installation or maintenance problems.
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Additional Experience
Seafirst C Bank of America, Xxxxxx, Xxxxxx
Merchant Account Manager
Managed major corporate accounts; researched missing deposits and charge backs.
Liaised between corporations and Bank of America sales representatives.
Organized thousands of files manually and with computer assistance.
Drafted financial reports utilizing MS Office and Excel softxxxxxxre.
Phone Representative, in Arbitrator, Compliance, Charge backs, Good Faith Collections and in Reconciling/Computer Balancing; Bookkeeper/Cashier for Xxxxxx Recycling Products, and Delinquent Tax Specialist/Accounts Payable for Lomas & Nettleton (now First USA)
Education
Xxxxxx Falls Community College, Xxxxxx, Xxxxxx
Relevant courses: Business Math Calculations and Interpersonal Communications
Xxxxxx Community College, Xxxxxx, Xxxxxx
Fundamentals of Medical Transcription and Medical Terminology 101
Yyyyyy x. yyyyyy
6431 Lakeview Road ~ Xxxxxx, Xxxxxx xxxxxx ~ (xxx-xxx-xxxx
Abc@xyz.com
<Date>
<<First Name>> <<Last Name>>
<<Title>>
<<Company>>
<<Street Address, Suite #>>
<<City, State Zip Code>>
Dear <<Courtesy>> <<Last Name>>,
My experience leads me to believe that I should become a successful addition to <<Company>> as a <<Position>>. As you review my career history as demonstrated in the attached r sum , you are sure to see my familiarity with all aspects of office coordination and administration, leadership and customer service. Professionalism and tact effectively combine with my education and expertise to produce a strong professional that delivers undeniable results.
Most importantly, my education and expertise leads to considerable knowledge of finance, client relations, critical thinking, written and verbal communication in an office environment. I am able to initiate and assume responsibility for the success of diverse populations among staff and management; collect, analyze and accurately record data on the financial status of corporate and individual clients using methods consistent with standard principles; and determine the need for specified services for an individual or broader population. I can effectively discuss the condition of financial and non-financial accounts, identifying actual and potential problems, identify contributing factors, and developing an evidence-based problem solving plan.
With an ability to communicate effectively, both orally and in writing, within an office environment is strengthened by my knowledge of PCs and relevant softxxxxxxre. I can correctly compile and maintain confidential information and records and exercise initiative and work independently, applying sound judgment, discretion and establish priorities accordingly. My success derives from the consistency of creating lasting relationships with people from diverse cultures and professional backgrounds. Past employers would say I exemplify a high degree of character, integrity alongside great customer service.
My aptitude for evaluating complex problems and reviewing related information to develop viable solutions would be of great use to your organization. Let s discuss how my skills can help in meeting the goals and objective of your organization. Until then, should you have any additional questions feel free to contact me at your convenience.
Yyyyyy x. yyyyyy
Enclosure
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