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yyyyyy x. yyyyyy
(xxx-xxx-xxxx abc@xyz.com
primary address: current address:
541 e. erie street #502 600 broadway nw #0000 xxxxxx xxxx , xxxx , xxxxx 00000 grand rapids, mi 49504
objective
experienced aviation coordinator and help desk technician eager to contribute superior technical expertise, customer service, and problem solving skills toward supporting the employer in optimizing operational performance and client satisfaction levels
profile
ø offer extensive customer support and issue resolution experience with expertise in it and aircraft dispatch
ø strong record of effectively scheduling aircraft and flight crews, developing, implementing, and monitoring domestic and overseas trip plans from departure through arrival
ø solid experience in working 1st and 2nd tier help desk positions providing end users with accurate, efficient, and courteous support; perform call tracking functions
ø working knowledge of installations, conversions, and maintenance for software and hardware, including routers, servers, modems, ms windows operating systems, and commercial and proprietary applications
ø successfully provide daily operational assistance and quality control; check routine batch jobs for errors, reset passwords and adjust security settings, perform system backups
ø dynamic communication, presentation, and relationship management skills
ø excellent strategic planning, coordination, and scheduling skills; maximize use of resources and ensure superior customer service
ø actively monitor real time activity and alert flight crews to any delays or unexpected conditions; serve as liaison for corporate executives, owners, staff, and fixed base operations
ø demonstrated ability to perform multiple concurrent duties and react effectively to emergency situations
~ technical proficiencies ~
ibm os/390, genicom printers, ims, faqs, bim, tso, cics, netview, novell, jes for ibm as/400 system, ms office suite, lotus notes, vax system, pfm scheduling software, pcs scheduler, tracking system, airline software packages
professional experience
senior travel coordinator, alticor aviation 5/07 c present
midnight shift flight coordinator, arinc direct 6/05 c 5/07
aircraft dispatcher / flight attendant, skyway-midwest connect/ midwest airlines 7/01 c 5/05
technical customer service agent, ethostream 1/05 c 4/05
help desk technician, manpower international headquarters 10/00 c 6/04
production control analyst, first data resources 1/99 c 10/00
computer operator / help desk analyst, covenant healthcare 10/98 c 8/99
help desk analyst, m & i data services / beta systems 11/96 c 11/98
~ prior background information available ~
education
faa certified aircraft dispatcher, flight dispatch careers
waukesha technical college
university of wisconsin c superior
milwaukee area technical college
american institute of banking, milwaukee
sign language, ann arundel community college
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