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yyyyyy x. yyyyyy
1042 s. winchester blvd. #0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx • abc@xyz.com
versatile professional eager to contribute comprehensive helpdesk background toward actively supporting the employer in optimizing performance.
profile
- talented it professional offering over 15 years of solid and progressive experience as a desktop support specialist and help desk technician.
- in depth expertise in software and hardware support, quickly resolving problems by listening to users, diagnosing technical problems and consistently delivering effective solutions.
- strong hands-on knowledge of technical issues associated with hardware, software, and network configurations.
- adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
- apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any technical environment.
- technically proficient in microsoft windows xp, office 2003/2007, microsoft active directory, and windows 7.
professional experience
desktop support/help desk technician sprig electric, inc. 2010-present
- actively serve as desktop support and help desk technician, providing both on-site and remote assistance for hardware/software issues, troubleshooting network connectivity, and new user setup on windows7 and ms office 2010.
desktop support technician carpenter consulting 2009-2010
- assisted clients in the setup and configured laptops and desktops, as well as identifying and solving hardware, software and printer problems.
desktop support/help desk technician market tools, inc. 2008-2009
- skillfully provided on-site and remote assistance troubleshooting network connectivity, hardware/software issues, setting up user id s/ email/cisco ip phones, and installing laser printers.
mortgage consultant mortgage magic, inc. 2006-2007
- consistently ensured delivery of quality customer service vital to sustaining and growing accounts.
desktop support technician netobjects, inc. 2001-2005
- efficiently provided network administration and desktop support to users, including server backups, system configuration, software installation, and remote troubleshooting.
desktop support technician netscape communications, inc. 1998-2001
- oversaw desktop and networking support, including the installation, testing and troubleshooting of pc and laptops software and hardware.
desktop support technician lsi logic, inc. 1995-1998
- successfully provided hardware and software support for over 1200 users, while also troubleshooting all types of laser printers.
professional education
computer coursework deanza college 2001
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