Results-driven leader eager to contribute expertise in driving sales and marketing, business development, operations, and team-building toward actively supporting a progressive organization in optimizing bottom-line performance.

 

 

         Highly versatile with the ability to quickly adapt to new roles, responsibilities, and environments.

         Strong blend of problem solving, planning, forecasting, budgeting, and inventory management skills.

         Diligently assess business operations to determine and optimize fiscal performance, sustainability, and competitive positioning; reputation for exceptional customer service skills.

         Proficiency in goal setting, retail sales, advertising, marketing, and human resources management.

         Combine management acumen, training capabilities, and motivational talents to coach, empower, mentor and supervise highly productive personnel.

         Consistently exhibit first-rate interpersonal, negotiation, communication and listening skills to fortify customer satisfaction and retention.   

 

 

Pilot Travel Center, Lake Havasu City, AZ, 2008

Co-Manager

         Collaboratively spearheaded daily business operations for travel center generating $30M annually, effectively balancing and handling retail functions with customer service initiatives. 

         Facilitated strong employee relations vital to ensuring and maximizing job satisfaction and retention.

         Resourcefully coordinated and executed retail marketing efforts, replenished inventory as needed, and implemented suggestive selling techniques to boost revenues.

         Conducted retail audits and accurately documented and evaluated findings.

 

Sheetz, Inc., Clarks Summit, PA, 2003 to 2008

General Manager

         Directed and led store to achieve highest sales growth percentage out of 320 retail locations.   

         Championed efforts to rank as district runner-up for Store of the Year for two consecutive years. 

         Handpicked to oversee underperforming store with customer service scores below 80% and successfully elevated scores to 92-95%.

         Applied dynamic leadership talents toward hiring, training, motivating and directing staff base of up to 30 as well as three Assistant Managers and two Supervisors.

         Directed loss prevention and drove business activities, strategies and tactics to attain and exceed annual corporate goals for food service and retail sales targets.

         Demonstrated exemplary human resources expertise in delivering employee training, administering payroll, conducting performance reviews, enforcing corporate policy, and overseeing disciplinary actions.  

         Orchestrated visually-appealing marketing displays to entice customers and increase sales.

 

Prior Background includes roles as Quality Control Lab Technician, 1990 to 2003 and New Car Sales Representative, 1988 to 1990.

 

 

 

 

 

 

 

 

 

Date

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently seeking a challenging career opportunity in a <insert job title/position> capacity and am submitting my resume for your review.  In advance, thank you for your time and consideration.

  

In additional to proven leadership experience, I bring to you a considerable background in the retail industry, outstanding expertise in sales and marketing, and significant abilities in inventory control, goal setting, forecasting, and personnel management. To complement these qualifications, I offer excellent organizational, analytical, and prioritization skills.   

 

As a proactive contributor to your organization, you will find me to be a self-motivated professional and stellar leader committed to supporting you in achieving your objectives through dedication, enthusiasm, and top-notch performance. I am confident that I could be a valuable asset to your company, and look forward to interviewing with you in the near future.

 

Sincerely,

 

 

 

Yyyyyy x. yyyyyy