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yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
objective
solutions-focused customer service representative eager to contribute technical proficiencies as well as dynamic customer management skills toward supporting the employer in optimizing results.
career profile
ø over eight years of customer service and technical support experience
ø effectively define, develop and execute operations to maximize productivity and efficiency.
ø highly skilled and adaptable to any situation or contingency.
ø a.a.s., electronics engineering technology.
ø currently pursuing degree in marketing and advertising at american river university.
professional experience
peoplefinders.com 2007 - 2009
customer care representative & search specialist
recruited to provide technical support for customers over the phone and website.
delivered information on public information report content.
initiated searches and assisted managers with special searches for private investigators.
ensured highest degree of customer satisfaction.
verizon wireless 2003 - 2007
telesales support representative & telesales business coordinator
retained to provide technical support, customer service and assistance for folsom telesales department.
tracked shipments, responded to inquiries and activated new service lines.
assisted customers in usage handsets, pdas and blackberries.
established and maintained new small and medium business accounts.
resolved all customer issues regarding new internal/external laptop and desktop data cards.
education
american river college
currently pursuing degree in marketing and advertising
itt technical institute, rancho cordova, ca
associate of applied science, electronics engineering technology 1998
professional association
member, american marketing association
yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
cover letter text
date
hiring agent name
title
company name
address
city, state zip code
dear :
i am currently seeking a challenging career opportunity in a customer service representative capacity and am submitting my resume for your review. in advance, i thank you for your time and consideration.
as demonstrated in the accompanying resume, my professional qualifications include over eight years of customer service and technical support experience. to complement this background, i possess analytical, communication and troubleshooting capabilities. as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance.
i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.
sincerely,
yyyyyy x. yyyyyy
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