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yyyyyy x. yyyyyy                                           0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                                         xxx-xxx-xxxx

                                                                                                                                      abc@xyz.com

 

objective

solutions-focused customer service representative eager to contribute technical proficiencies as well as dynamic customer management skills toward supporting the employer in optimizing results.

 

career profile

ø  over eight years of customer service and technical support experience

ø  effectively define, develop and execute operations to maximize productivity and efficiency.

ø  highly skilled and adaptable to any situation or contingency.

ø  a.a.s., electronics engineering technology.

ø  currently pursuing degree in marketing and advertising at american river university.

 

professional experience

peoplefinders.com                                                                                                              2007 - 2009

customer care representative & search specialist

       recruited to provide technical support for customers over the phone and website.

       delivered information on public information report content.

       initiated searches and assisted managers with special searches for private investigators.

       ensured highest degree of customer satisfaction.

 

verizon wireless                                                                                                                   2003 - 2007

telesales support representative & telesales business coordinator

       retained to provide technical support, customer service and assistance for folsom telesales department.

       tracked shipments, responded to inquiries and activated new service lines.

       assisted customers in usage handsets, pdas and blackberries.

       established and maintained new small and medium business accounts.

       resolved all customer issues regarding new internal/external laptop and desktop data cards.

 

education

american river college

currently pursuing degree in marketing and advertising

 

itt technical institute, rancho cordova, ca

associate of applied science, electronics engineering technology 1998

 

professional association

member, american marketing association

yyyyyy x. yyyyyy                                           0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                                         xxx-xxx-xxxx

                                                                                                                                      abc@xyz.com

 

 

cover letter text

 

date

 

 

 

hiring agent name

title

company name

address

city, state   zip code

 

dear                   :

 

i am currently seeking a challenging career opportunity in a customer service representative capacity and am submitting my resume for your review. in advance, i thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include over eight years of customer service and technical support experience. to complement this background, i possess analytical, communication and troubleshooting capabilities. as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 

 

i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.

 

 

 

 

sincerely,

 

 

 

yyyyyy x. yyyyyy

 

 

 

 

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