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yyyyyy x. yyyyyy
country of citizenship: united states
ssn: xxx-xx-xxxx
vacancy posting:
claims
handling; research; investigation; data analysis; information gathering;
interviewing; consulting; public relations; customer service; strategic
planning; project management; multi-tasking; verbal communications; bi-lingual,
english/spanish; written communications; reports; records management;
information systems; data entry; computer operations; software applications;
administrative support; clerical; mba candidate
professional experience
november
0000 xxxxxx xxxx , xxxx , xxxxx 00000
supervisor: rolando cardenas; phone:xxx-xxx-xxxx; contact: yes
hours per week: 37.5
salary: $39,800/annual
demonstrate strong knowledge of claims handling processes as well as dynamic research, investigative and analytical skills in efficiently managing high volume of broad-range multi-state property damage and casualty personal/commercial claims. illustrating expertise, exclusively handle/represent key mitsubishi motors of north america fleet program account.
actively contact and consult with clients to evaluate and define coverage and scope of loss. efficiently produce detailed damage estimates. productively negotiate and settle claims per industry best practices and doi regulations for optimal results.
proficiently manage file inventory, including maintaining diary system and accurate supporting documentation of all claim activities in system file notes for timely and effective resolution of claims. contribute strong communication skills toward writing quality denial letters, reservation of rights and related complex correspondence.
luis f garcia page 2 of 3
january
2006 c november 2006
administrative assistant
american taitrade, inc./yocaher
la
puente,
california 91744
supervisor:
jeff yeh; phone: 877-665-5660 or 626-369-3900; contact: yes
hours
per week: 40
salary: $24,000/annual
productively managed wide range of office functions to maximize productivity and efficiency of retail manufacturing company operations. applied sharp attention to detail and knowledge of accounting principles toward accurately processing invoices. relied upon to handle both internal and off-site office projects and assignments in a minimal-supervision environment, requiring sharp planning, prioritization and organization skills. facilitated shipping activities using ups world-ship online service.
june 2005- december 2006
administrative
assistant
(temporary),
sci promotion
ontario, california 91761
supervisor:
joshua brooks; phone: 909-214-9069; contact: yes
hours
per week: 20
salary: $12/hourly
collaborated with management in driving operations through administrative support in areas ranging from general clerical and mailings to inventory control and computerized functions. effectively processed and invoiced orders for promotional souvenirs targeting varied industries.
april 2003 - may 2005
intermediate office clerk
21st century insurance
woodland
hills,
california
supervisor:
shellie or gloria reyes; phone: hr at 818-704-3700; contact: yes
hours
per week: 40
salary: $24,000/annual
actively supported customer care division through proficient underwriting, claims handling, accounting, and high-volume word processing. played solid role in driving business growth through collaborative marketing initiatives as well as continual delivery of world-class customer service.
applied sharp organizational skills toward handling as many as 5k pieces of mail, from opening, counting and sorting to logging and company-wide departmental distribution. illustrated a teamwork professional ethic in enthusiastically assisting cross-functional departments with any general office functions ranging from typing and incoming phone call management to deliveries.
luis f garcia page 3 of 3
january 2001 - december 2002
general office clerk (part-time)
advanced medical analysis
monrovia, california
supervisor: connie feijo; phone: 626-408-1871; contact: yes
hours
per week: 20
salary: $9.00/hourly
provided efficient administrative/general office support for busy medical laboratory, with responsibilities including high-volume paperwork tracking, mailings and data entry.
education
university of phoenix
degree: masters degree
concentration: business administration
earned: in progress; on track for completion summer 2011
university of phoenix (campus/online)-pasadena, ca
degree: bachelors of science
major: business management
earned: 2009
grade point average: 3.33/4.0 scale
specialized skills
computer: microsoft office suite, claimspro, quickbooks, excel, outlook, internet
typing: 55+ wpm
language: bi-lingual; fluent in english and spanish
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