results-driven it professional eager to contribute expertise in network design / management, security support, troubleshooting, web development, and team building toward supporting a progressive organization s productivity.

 

profile

 

ø  demonstrate precise problem-solving proficiencies, proven analytical abilities, sharp troubleshooting techniques, and excellent communication and interpersonal relationship-building skills.

ø  recognized as the go-to person for immediate resolution of complex technical issues.

ø  thrive within fast-paced, high-pressure environments, along with effectively streamlining processes to increase efficiency while consistently maintaining solid professional work ethics.

ø  build critical client relationships by providing outstanding technical service support and follow-up proficiencies.

ø  offers know-how in 3d models / animations within 3d studio max, in correspondence with preparing methodologies for the collection of human motion data; utilized adobe photoshop and excel to showcase correlations.

ø  holds a b.s. in network technologies (3.88 gpa) from depaul university; attained an a.a.s. degree in avionics maintenance from the community college of the air force.

ø  completed a rigorous u.s. air force network infrastructure systems apprentice course, graduating with top honors and a 99.5% cumulative average.

ø  currently serving as a staff sergeant in the air force reserves since 2001; maintains top secret / sci u.s. government security clearance.

 

~ key technical proficiencies ~

 

cisco network management • network design / monitoring • technical writing • tcp / ip protocol suite • java

adobe • multiplexers • vpn • html • sql • coldfusion • microsoft active directory • microsoft office • pc maintenance

 

professional experience

 

 

key achievements

ø optimized organizational efficiency by providing expert cisco device support for over 50 global corporate customers.

 

         apply exceptional customer relations skills and device maintenance expertise toward supporting over 50 cisco-based global corporate clients that utilize diverse topologies, business models, and hardware.

         effectively provide real-time fault tracking utilizing smarts and remedy, along with performing efficient vpn tunnel and cryptographic repairs as required.

         demonstrate outstanding analytical abilities by accurately identifying and implementing necessary physical layer circuit repairs, including troubleshooting and eliminating hardware and configuration-related faults.

 

 

key achievements

ø single-handedly developed an innovative organizational system instrumental in providing more efficient billing and recordkeeping practices.

 

         maximized operational success by utilizing efficient prioritization talents to coordinate instructional scheduling among over 200 students and 17 instructors; oversaw accurate invoicing / auditing of accounts.

         contribute solid troubleshooting and general computer support / maintenance activities to maintain seamless organizational processes.

 

key achievements

ø drove business development efforts by successfully implementing client-focused web site programming utilizing html and javascript.

 

         coordinated web activities with top-performing developers to cohesively implement server-side e-commerce systems utilizing sql and coldfusion.

         proactively assisted clients with telephone-based technical support by demonstrating a comprehensive knowledge of all web-oriented products and services.

 

 

 

 

 

 

 

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dear__________________:

 

i am currently seeking a challenging and rewarding network support role, and am submitting my resume for your review.

 

you will find me to be a detail-oriented, results-driven it professional who offers a broad business background in network design / management, security support, web development, and troubleshooting, as well as demonstrated expertise within client relations and team building capacities.  i am an individual who thrives within fast-paced, high-pressure environments and effectively streamlines processes to increase efficiency.  in addition, i have been routinely recognized as the go-to person for immediate resolution of complex technical issues.

 

i am confident that my solid employment background, in combination with proficiencies gained from my rigorous b.s. in network technologies degree, will enable me to proactively assist your organization in achieving its it goals and objectives.  for these reasons, i am confident that i will prove to be an incredible asset to your technical support team.

 

i look forward to hearing from you in order to discuss an available opportunity for which i am qualified.  i may be reached as indicated, and thank you in advance for your time and consideration.

 

sincerely,

 

 

 

yyyyyy x. yyyyyy