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Homexxx-xxx-xxxx  |  Cell xxx-xxx-xxxx  |  abc@xyz.com

 

 

Operations   Procurement    Merchandising     Staff Training & Development

 

Profit & Loss Management     Sales and Marketing     Customer Service

 

Multi-location Management      Brand Development    Human Resources Support

 

SNAPSHOT OF ACCOMPLISHMENTS:

 

         Grew sales and profits for PawnMart within first six months by up to 30%, resulting in winning 2009 Retail Sales Championship Award .

         Coached staff at American Signature Furniture in consultative sales techniques to successfully grow store sales by more than 35%.

         Recognized as achieving Record-Breaking Monthly Sales in March 2007.

         Winner of Sales Achievement award in December 2005 and March 2006.

         Presented with Best of the Best award in 2005 for displaying outstanding sales performance.  

         Employed strong management acumen to slash employee turnover at Bed Bath and Beyond from 70% to 20%.

         Transformed store from $2M loss to securing $50K profit in one year through resourcefully introducing new concept and significantly heightening customer service.

         Drastically lowered delinquency rate at Helig Meyer from 60% to 7% through improved staff development and customer service initiatives.

 

Professional Experience

 

Xponential,Inc. C PawnMart, Inc., Atlanta/Snellville, GA, 2009 to Present

General Manager 

         Spearhead complete business operations for pawn brokerage firm inclusive of staffing, inventory control, sales, and customer relations.

         Closely examine, appraise and authenticate jewelry and watches.

         Drastically reduced inventory loss and fortified asset control by conducting daily loan/inventory category audits.

         Proactively implemented safety program and assigned safety officer to facilitate regular meetings.

         Established and instituted cash handling procedures to eliminate errors and enhance accuracy; protocol was eagerly adopted company-wide.

 

Continued

 

 

 

 

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Professional Experience continued

 

Integrated Airline Services, Houston, TX, 2008 to 2009

Postal Supervisor

         Efficiently coordinated incoming mail for sorting and transport via airlines and ground methods.

         Applied dynamic leadership talents toward hiring, training, coaching, motivating and directing 75 employees, consistently emphasizing productivity and adherence to deadlines.

 

American Signature Furniture, Duluth/Buckhead, GA, 2002 to 2007

General Manager

         Oversaw daily operations for $8M home furnishings store, delegating tasks to managers from Operations, Warehouse, Merchandise and Customer Service departments.

         Controlled human resources activities such as recruiting, hiring, and training of 35+ employees.

         Mentored sales personnel, provided constructive feedback and counseling, and leveraged incentives to boost performance.

         Partnered with store management team on budget responsibility of office, warehouse and sales floor, calculating projections, and enforcing loss prevention efforts.

         Directed all merchandising, sales floor activities, inventory control, procurement, cash control, and store maintenance.

         Participated in planning and orchestrating opening of four new locations in Tennessee and Georgia.

 

Bed Bath and Beyond, Memphis, Tennessee, 2000 to 2002

Assistant Manager 

         Planned, coordinated, and managed staffing, inventory management, loss prevention, safety, purchasing, and merchandising for multimillion dollar home furnishings and hard-line/soft-line store encompassing kitchenware, bedding, window treatments, bath linens, and more.

         Recruited, hired, developed and motivated team of 20+ while meticulously controlling inventory throughout 16 departments.

         Instituted safety programs to minimize and reduce in-store accidents.

 

Helig Meyer/Helig Meyer Clearance Center, 1992 to 1995 and 1996 to 2000

Manager

         Directed daily operations for store generating $3.5M in accounts receivable.

         Diligently administered credit analysis, loan review and approval.

         Successfully established company s first clearance center in Memphis market.

         Controlled collections, loss prevention, sales, employee development, and warehouse management.

         Propelled overall sales for store by 33% through consultative selling techniques.

         Actively contributed to coordinating openings of 12 locations in Southeast region.

         Received "Outstanding Achievement" recognition for zero charge-offs in 1997.

         Presented with Most Improved Store" Award in 1996.